IT Service Desk Team Lead - Agile Leadership & Growth

Atos; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology and consulting firm in the City of London is seeking a passionate leader to manage a team of Contact Centre Associates. The role involves coaching, developing team members, and driving customer satisfaction while optimizing service desk performance and relationships with both clients and internal stakeholders. This position offers a supportive work environment with a commitment to diversity and inclusion.

Benefits

25 days annual paid leave

Private medical and dental care

Pension contributions up to 10%

Flex benefits program

Courses and certifications opportunities

Qualifications

• Experience in managing and leading teams within a customer service environment.
• Ability to analyze performance data and translate it into action plans.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and develop a team of Contact Centre Associates.
• Ensure excellent customer and client satisfaction.
• Conduct coaching sessions and manage team performance.

Skills

Team leadership

Customer service

Coaching and training

Performance management

Data analysis

Job description

A global technology and consulting firm in the City of London is seeking a passionate leader to manage a team of Contact Centre Associates. The role involves coaching, developing team members, and driving customer satisfaction while optimizing service desk performance and relationships with both clients and internal stakeholders. This position offers a supportive work environment with a commitment to diversity and inclusion.