IT Service Desk Apprentice – Frontline Support & Growth

McArthur Dean Training Ltd; Scunthorpe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A training organization in Scunthorpe is seeking an Accounts Apprentice to join their team. In this role, you will provide customer support, resolve IT issues, and manage helpdesk tickets. This apprenticeship offers structured training to enhance your technical and business skills. The position requires excellent communication, IT, and problem-solving skills. The role is full-time, Monday to Friday, with a pay rate of £7.55 per hour.

Responsibilities

• Help deliver excellent customer service while resolving technical queries.
• Assist in logging and managing helpdesk tickets.
• Collaborate with colleagues to resolve customer issues.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Problem solving skills

Administrative skills

Analytical skills

Team working

Job description

A training organization in Scunthorpe is seeking an Accounts Apprentice to join their team. In this role, you will provide customer support, resolve IT issues, and manage helpdesk tickets. This apprenticeship offers structured training to enhance your technical and business skills. The position requires excellent communication, IT, and problem-solving skills. The role is full-time, Monday to Friday, with a pay rate of £7.55 per hour.