IT Operations Coordinator

Rettie & Co; City of Edinburgh, Glasgow; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A property management company is seeking an IT Operations Coordinator for maternity cover in Edinburgh. This predominantly remote position involves coordinating day-to-day IT operations, acting as a primary contact for IT queries, and working with outsourced IT support. Strong organizational and communication skills are essential, along with experience in operational roles. The ideal candidate will enjoy taking ownership and problem-solving to improve operational efficiency. A structured onboarding and guidance will be provided.

Qualifications

• Experience in an operational, systems, or coordination role.
• Confidence working with business systems or CRM platforms.
• Strong organisational and communication skills.

Responsibilities

• Coordinate day-to-day IT operations across the business.
• Act as primary point of contact for IT-related queries.
• Monitor and escalate support issues to maintain service quality.

Skills

Organisational skills

Communication skills

Problem-solving mindset

Collaboration

Tools

Microsoft 365

SharePoint

Job description

Key details

Location: Scotland - this role is predominantly remote, but candidates must be based within commuting distance of our Edinburgh and Glasgow offices to support occasional on-site activities.

Contract: Fixed-term maternity cover

Key requirements

You are likely to have:

• Experience in an operational, systems, or coordination role
• Confidence working with business systems or CRM platforms
• Some experience working with Microsoft 365 and SharePoint
• Experience coordinating with third party suppliers or service providers
• Strong organisational and communication skills
• The ability to work independently while knowing when to seek guidance
• A practical, problem solving mindset
• Experience within the Sales and Lettings sector or a professional services environment would be an advantage, but is not essential

Experience within the property sector or with industry specific systems is not required.

What we offer

About the role

We are looking for an IT Operations Coordinator to cover maternity leave within our IT team. This role is central to the smooth day to day operation of IT across the business, working closely with colleagues to ensure systems, processes, and support enable a strong customer and colleague experience.

This is not a hands on technical engineering role and does not involve people management. Instead, it is an operational, coordination focused position, ideal for someone who understands how technology supports the business and enjoys taking ownership, problem solving, and making things work well.

The role operates with a high degree of autonomy, with clear responsibility for day to day IT operations, supported by a structured onboarding plan and ongoing guidance from the IT Director.

Competencies

• Customer focus
• Collaboration
• Communication
• Planning and organising
• Problem‑solving
• Positive mindset

How to apply

About you

We are looking for someone who is organised, curious, and comfortable taking ownership. You do not need deep technical expertise, but you should be confident working with business systems and technology, and able to quickly understand new platforms.

Many of our IT team have come from frontline or operational roles and developed strong systems and technical capability over time. We value business understanding and customer experience as much as technical knowledge.

Key responsibilities

• Coordinating day-to-day IT operations across the business
• Acting as a primary point of contact for IT-related queries and issues, triaging and progressing as appropriate
• Working with outsourced IT support partners to ensure effective helpdesk delivery and issue resolution
• Monitoring and escalating support issues where required to maintain service quality
• Procuring and coordinating end user IT equipment such as laptops, mobiles, and peripherals
• Managing IT onboarding and offboarding processes for starters and leavers, including equipment provision and access
• Supporting and administering core business systems and platforms, including Microsoft 365 and business applications
• Supporting the maintenance and organisation of SharePoint sites, content, and structures
• Assisting with Microsoft licensing administration, including licence assignment and user access
• Supporting user administration tasks such as profile updates, group membership, and access changes
• Working closely with colleagues to understand operational needs and improve how systems and processes are used
• Liaising with external suppliers and service providers where required
• Supporting system adoption through clear guidance, documentation, and user support
• Supporting the delivery of business IT projects, including user communications and change support for new platforms
• Assisting with the rollout of cyber security and information security initiatives across the business
• Maintaining accurate records, documentation, and operational processes