IT Helpdesk Specialist — Remote & On-Site Support

Inchcape plc; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive distributor in Greater London is seeking an IT Support role to provide everyday IT assistance to colleagues. Responsibilities include troubleshooting hardware and software issues, managing support tickets, and maintaining user devices. The ideal candidate will have knowledge of Windows and macOS, be detail-oriented, and possess strong customer service skills. This role encourages proactive problem-solving in a fast-paced environment and values continuous learning.

Qualifications

• Comfortable troubleshooting everyday technical problems.
• Clear and friendly communication with non-technical users.
• Proactive and able to prioritise tasks.

Responsibilities

• Provide everyday IT support to colleagues.
• Fix common hardware, software, and connectivity issues.
• Log and manage support tickets in the ITSM tool.

Skills

Knowledge in Windows

Knowledge in macOS

Troubleshooting skills

Detail-oriented

Customer-focused

Job description

A leading automotive distributor in Greater London is seeking an IT Support role to provide everyday IT assistance to colleagues. Responsibilities include troubleshooting hardware and software issues, managing support tickets, and maintaining user devices. The ideal candidate will have knowledge of Windows and macOS, be detail-oriented, and possess strong customer service skills. This role encourages proactive problem-solving in a fast-paced environment and values continuous learning.