IT Helpdesk Analyst – Manchester Office Support

Mewburn Ellis LLP; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading intellectual property firm is looking for an IT Helpdesk Analyst to join their Manchester office. This role involves providing in-person IT support for staff and ensuring smooth technical operations during meetings and events. The ideal candidate will have a background in IT support, strong customer service skills, and familiarity with Office 365 applications. This full-time position requires a passion for IT and the ability to effectively manage multiple priorities. Opportunities for career development are offered.

Benefits

30 days leave

Interest-free season ticket loan

Enhanced family leave

Cycle to work scheme

Discretionary bonus scheme

Paid day off for charitable endeavours

Discount Voucher Scheme

Electric Car Scheme

Workplace ISA

Care concierge

Qualifications

• Experience in an IT/support role, preferably in a professional services or legal environment.
• Knowledge of Office 365 applications including Excel, Word, and Outlook.
• Ability to work independently and manage time effectively.

Responsibilities

• Provide dedicated IT support for all staff in the Manchester office.
• Assist in client-facing events and meetings ensuring seamless technical operations.
• Adapt to changing priorities and demands in a fast-paced environment.

Skills

Customer service

IT problem solving

Office 365

MS Teams

SharePoint

Legal software

Job description

A leading intellectual property firm is looking for an IT Helpdesk Analyst to join their Manchester office. This role involves providing in-person IT support for staff and ensuring smooth technical operations during meetings and events. The ideal candidate will have a background in IT support, strong customer service skills, and familiarity with Office 365 applications. This full-time position requires a passion for IT and the ability to effectively manage multiple priorities. Opportunities for career development are offered.