IT Helpdesk Analyst

Mewburn Ellis LLP; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading IP firm is looking for an IT Helpdesk Analyst based in London. You will provide dedicated in-person IT support for all staff and client events, ensuring seamless technical operations. The role requires a keen focus on customer service and the ability to troubleshoot various IT issues. Candidates should be organized and professional, with a strong understanding of Office 365 applications and AV technology. The position is fully office-based, requiring flexibility for event support.

Benefits

30 days leave (exc. Bank Holidays)

Interest-free season ticket loan

Enhanced family leave

Cycle to work scheme

Firmwide discretionary bonus scheme

Paid day off for charitable endeavours

Discount Voucher Scheme

Electric Car Scheme

Workplace ISA

Care concierge

Qualifications

• Experience in IT and AV technology for troubleshooting and setup.
• Ability to work independently and manage time effectively.
• Strong knowledge of Office 365 applications.

Responsibilities

• Provide in-person IT support for staff and client events.
• Ensure seamless technical operations during meetings.
• Support outside standard hours for events and emergencies.

Skills

Customer service skills

Problem-solving

Organizational skills

Flexibility

Tools

Office 365

MS Teams

SharePoint

NetDocuments

AV technology

Job description

Mewburn Ellis is the forward-looking IP firm. 150 years old, but very much with a focus on the future, we are at the top of our profession. We are ‘Top Tier’ in Legal 500, ‘Band 1’ in Chambers & Partners UK, ‘Gold Ranked’ for EPO work and ‘Top Tier’ in IAM Patent 1000 as well as being ‘Recommended’ in MIP IP Stars and WTR. We are proud to have been awarded the prestigious EcoVadis Platinum Medal in 2024. Mewburn Ellis is the world’s first Intellectual Property firm to receive this medal, which is the highest rating you can earn in sustainable business practices.

There has never been a more exciting time to work for a firm like Mewburn Ellis. We have seen fee income grow by more than 50% in the last 3 years and have increased our overall headcount, taking us to 350 strong across five offices in Bristol, Cambridge, London, Manchester, and Munich. The culture and personality of the firm is ambitious, relaxed and friendly.

We are recruiting for an IT Helpdesk Analyst to join our IT team, this role will be based in London. The IT team provide support to all officers in Bristol, Cambridge, London, Manchester, and Munich, however the focus of this role will be the London office.

The role

The Helpdesk & Support Analyst in London will provide dedicated, in-person IT support for all staff in the office and for client-facing events. The role is critical for ensuring seamless technical operations, at desks, in meetings and during high-profile events, flexibility to support event activities outside of standard working hours will be required.

This role is fully office based 5 days per week.

What’s in it for you?

• 30 days leave (exc. Bank Holidays)
• Interest-free season ticket loan
• Enhanced family leave
• Cycle to work scheme
• Firmwide discretionary bonus scheme
• Paid day off for charitable endeavours
• Discount Voucher Scheme
• Electric Car Scheme
• Workplace ISA
• Care concierge

Our successful growth story is down to our people. And we take the wellbeing of our people seriously offering a huge suite of initiatives to de-stress, engage and enthuse. We care about wider society too and the communities in which we operate, read about ourForward Community Programme to find out more about how we're giving back.

About you

You will be organised and professional and be comfortable working with pace and have a keen interest in delivering excellent customer service, have a passion for IT and fixing problems quickly. Flexible and adaptable, you’ll switch between competing priorities and demands with ease always keeping a cool-head and a focused approach.

As the main IT contact in the office, you will be able to work independently for large amounts of the time, plan and prioritise your work in a reliable and punctual manner.

You will have knowledge of Office 365 & Co-Pilot applications (Excel, Word, PowerPoint, Outlook etc.), legal applications and software, MS Teams and SharePoint, NetDocuments are required in this role.

IT and AV technology experience is essential for setting up scheduled calls, meeting room equipment and troubleshooting desktop hardware problems.

You will be flexible in your approach, the role will require you to support events, video conference hearings and the Helpdesk support rota.

Your career is important to us, and we will invest in you to allow you to develop and grow. If you are excited by the prospect of this role and where a career with Mewburn Ellis could take you, we’d love to hear from you. If you would like more information on the role and a detailed role description, please contact us [e-mail]

We’re committed to equal opportunities and welcome a broad diversity of talent to apply.

We reserve the right to cease advertising should we receive a high number of applicants.

Your privacy

As part of our recruitment process, Mewburn Ellis collects and processes personal data relating to job applicants. Read ourJob Applicant Privacy Policy for more details.

Note for agencies

Mewburn Ellis work with a select number of agencies to support our recruitment. CVs will only be accepted from agencies who have been briefed specifically on this vacancy.

We ask that you do not to send speculative CVs, or candidate details, for this vacancy. We will reach out directly if we require additional support with this role.