IT Field Service Engineer

Cooks Motor Group; Milton Keynes; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive service provider in Milton Keynes is seeking an IT Field Services Engineer. In this field-based role, you will provide exceptional IT support both remotely and onsite for the Group's operations across central and western England. Ideal candidates should possess strong troubleshooting skills and experience in IT support, along with a full UK driving license. This position offers a competitive benefits package, including generous leave, discounts, and opportunities for professional development.

Benefits

33 days annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

Health support and wellbeing services

Paid volunteer day

Training and development opportunities

Qualifications

• Experience providing IT support in a multi-site environment.
• Strong troubleshooting skills for hardware and networks.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Respond to IT tickets and calls promptly.
• Deliver remote and onsite support for Group offices.
• Build, configure, and install IT devices and showroom equipment.
• Support networking and infrastructure maintenance.
• Troubleshoot automotive diagnostic systems.

Skills

First- or second-line IT support experience

Strong troubleshooting skills for Windows systems

Familiarity with M365 and mobile platforms

Knowledge of networking principles

Excellent communication skills

Job description

IT Field Services Engineer – Milton Keynes, Head Office

Want to be the best you can be? It's what drives us too.

This is a field-based IT role where you’ll provide ‘Best inClass’ IT support to the Group 1 Automotive business. You’ll deliver both remote ticketing support and in-person onsite assistance to colleagues across central and western England.

You’ll ensure compliance with IT policies, maintain security standards, and provide excellent hardware and software support across the Group.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• **Plan for the years ahead** with our company pension scheme
• Balance home and work with our industry‑leading family‑friendly policies designed to help you spend more time with the people that matter
• **Commute for less** with our cycle‑to‑work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• **Invest in your future** with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• **Keep learning and growing** with our training and development opportunities for everyone.
• **Life assurance** with the option to increase cover
• We’re open to**flexible working** options - just ask

What you’ll do day to day

• Respond to IT tickets and calls promptly, providing clear updates and resolutions.
• Deliver remote and onsite support for Group offices and retail stores.
• Build, configure, and install devices (PCs, laptops, mobiles), printers, and showroom equipment.
• Support networking, infrastructure, video conferencing, and comms room maintenance.
• Assist with hardware deployments, onboarding/offboarding, and GDPR‑compliant data handling.
• Troubleshoot automotive diagnostic systems and liaise with third‑party suppliers.
• Support telephone systems and Keyloop (Dealer Management System) applications.
• Maintain strong internal communication and customer service standards.
• Occasionally work out of hours for projects or new site openings.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here −if you care about delivering great experiences as much as we do, we want to hear from you.

• Experience in first‑ or second‑line IT support within an office or multi‑site environment.
• Strong troubleshooting skills for Windows systems, hardware, and networks.
• Familiarity with M365 and mobile platforms (iOS & Android).
• Knowledge of networking principles and cybersecurity best practices.
• Ability to manage multiple priorities and work independently.
• Excellent communication skills and a proactive, customer‑focused approach.
• Full UK driving licence (essential for field‑based travel).

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.