IT Engineer — First-Line Support (Windows/Office 365)

Sodexo France; Liverpool; On-site; GBP 29,000; Full time

Job summary

A leading service provider is seeking an IT Engineer at HMP Altcourse. In this role, you'll handle IT incidents, support Sodexo employees with various systems, and manage IT equipment. The ideal candidate will have strong knowledge of MS Office and Windows operating systems, with opportunities for development and diverse benefits. This role involves some prisoner interaction and occasional travel, offering a salary of up to £29,000 annually.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Qualifications

• First-rate knowledge of MS Office/Office 365 suite.
• Excellent knowledge of Windows 10 & 11.
• Previous experience in a First Line Systems support role.
• Ability to work individually or as part of a proactive team.

Responsibilities

• Act as first point of contact for IT incidents.
• Assist employees in using various IT systems.
• Log all calls and process basic change requests.
• Prepare FAQ guides for supported systems.

Skills

MS Office/Office 365 suite

Windows 10 & 11

First Line Systems support

Attention to detail

Prioritisation skills

Job description

A leading service provider is seeking an IT Engineer at HMP Altcourse. In this role, you'll handle IT incidents, support Sodexo employees with various systems, and manage IT equipment. The ideal candidate will have strong knowledge of MS Office and Windows operating systems, with opportunities for development and diverse benefits. This role involves some prisoner interaction and occasional travel, offering a salary of up to £29,000 annually.