IT Business and Test Analyst

Lakeland Limited; Windermere; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading home products company is looking for an experienced Business Systems Analyst to join their IT Team. This hybrid role in Windermere requires expertise in business analysis and systems support. You will be responsible for managing the complete lifecycle of business systems, including stakeholder collaboration, system testing, and providing second-level support. This role offers competitive benefits, including a group pension plan and generous discounts on products.

Benefits

Competitive salary

Group personal pension plan

29 days paid holiday

Generous discounts on products

Supportive team-oriented culture

Qualifications

• Experience with at least two full software project delivery lifecycles.
• Three years or more solid experience in business analysis or systems support.
• Expert knowledge of business processes and data flows.

Responsibilities

• Support the analysis, design, development, testing and implementation of systems.
• Act as the in-house technical expert providing 2nd-level support.
• Capture business requirements and develop functional requirements.
• Design and execute system integration tests.
• Manage relationships with third-party developers.

Skills

Business analysis

Systems analysis

Stakeholder management

Analytical skills

Communication skills

Education

Graduate level education or equivalent

Job description

Overview

Permanent – 39 hours per week, Hybrid working (Head Office Windermere – 3 days per week).

An exciting role within the Lakeland IT Team gives you the opportunity to demonstrate your skills across the complete lifecycle of business systems.

Lakeland is embarking on an exciting period of system and process improvement to better align and react to the ever‑changing needs of its customers, advancing technology and market opportunities.

Responsibilities

• Work with stakeholders to support the analysis, design, development, testing and implementation of new systems, changes to existing systems and process initiatives to maximise operational effectiveness.
• Act as the in‑house technical expert for assigned business systems, providing 2nd‑level support, performance monitoring, patches, releases and upgrades to production.
• Take ownership of IT‑project features or work packets throughout the software development life cycle, from scoping to BAU handover.
• Capture business requirements, convert them into functional requirements, and develop and implement new and existing system and process initiatives.
• Design, write, document and execute detailed end‑to‑end system integration tests, ensuring appropriate levels of test coverage.
• Manage relationships with third‑party developers and drive defect prioritisation and resolution.
• Develop user test plans in conjunction with business system users, ensuring thorough test cases and adherence to schedules.
• Prepare and manage cut‑over plans, oversee go‑live events and ensure training is in place for success.
• Provide 2nd‑level support to investigate production issues, escalating to system providers to meet agreed service levels.
• Think on your feet, manage own workload, meet deadlines and thrive in a fast‑paced, collaborative environment.

Qualifications

• Graduate level education or equivalent.
• Experience with at least two full software project delivery lifecycles.
• Three years or more of solid experience in business analysis, systems analysis and/or business systems support.
• Expert knowledge of Lakeland’s business processes and how they map to end‑to‑end system and data flows.
• Strong analytical, communication and stakeholder‑management skills.

Benefits

• Competitive salary and a group personal pension plan.
• 29 days paid holiday (including bank holidays).
• Generous discounts on Lakeland products.
• A great retail environment and the chance to be part of a supportive, team‑oriented culture.

About Lakeland

Founded in the early 60s, Lakeland began selling plastic bags for home freezing from the Rayner family garage in Windermere. Today, with over 4,000 kitchen and home products, we operate a Kendal dispatch centre, nationwide stores and a growing distribution network from Aberdeen to Exeter.