IT Business Analyst

Cezanne HR; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology partner is seeking an IT Business Analyst to lead the optimization of business processes and support change initiatives. The ideal candidate will have 3-5 years of experience in a commercial environment, strong project management skills, and the ability to engage with stakeholders across various departments. This role offers an opportunity to thrive in a dynamic environment and contribute to the organization's growth by enhancing operational efficiency and collaboration.

Qualifications

• 3-5 years' experience in a Business Analyst role within a commercial organization.
• Extensive ERP experience, solid understanding of business processes.
• Proven project management capabilities.
• Fluency in English; proficiency in German, French, or Spanish is a plus.

Responsibilities

• Lead definition and optimization of business processes.
• Engage with stakeholders to understand functional needs and map them.
• Manage end-to-end requirements gathering process.
• Lead change initiatives and coordinate with teams.
• Identify process improvement opportunities.

Skills

Business process modeling

Project management

Analytical skills

Interpersonal skills

Fluent English

Communication skills

Challenger mindset

Tools

Sage X3 ERP

HubSpot

iTRAC

Reversys

Job description

Founded in 2005, TXO is the global full-circle technology lifecycle partner, helping industries optimise, manage, deploy, and resell technology.

Our vision is to make technology more sustainable, reducing costs, minimising waste, and maximising impact. We support organisations worldwide in improving efficiency, controlling costs, and meeting environmental goals.

By applying circular economy principles, EOSL support, and responsible asset recovery, we extend the life of infrastructure while lowering both commercial and environmental impact. Through urban mining and asset recovery, we help reduce reliance on raw materials, driving performance, profit, and purpose.

We operate globally with key hubs in the UK, USA, Sweden, France, Germany, Australia, Japan, and Brazil, and backed by TowerBrook Delta, we’re accelerating the shift to a smarter, more sustainable network ecosystem.

Join us and help transform technology for a more sustainable future.

Position

As our IT Business Analyst, you will lead the definition and optimisation of business processes, documenting systems requirements, and delivering change projects across the organisation. You will work closely with specialist applications and infrastructure teams to align IT solutions with business needs. In addition to core business analysis responsibilities, you will be expected to take ownership of project management aspects, ensuring successful and timely delivery of change initiatives.

The following outlines the primary areas of responsibility. Additional responsibilities or functions may be required as necessary to support the business.

• Research, define and document business processes across all key areas for TXO, including finance, sales and distribution, asset recovery, and increasingly service delivery.
• Engage with stakeholders across all geographies and departments to understand functional needs. Where appropriate and value adding, map these functional needs to our core strategic systems, Sage X3 ERP, HubSpot, iTRAC, and Reversys.
• Define appropriate systems changes or alternative process optimisation work.
• Manage the end-to-end requirements gathering process, ensuring that specifications meet business goals and are aligned with stakeholder priorities.
• Lead and manage change initiatives, taking responsibility for the delivery of projects, including scoping, planning, and coordination with applications and infrastructure teams.
• Provide ongoing support for the configuration, build and optimization of systems change work in alignment with evolving business needs.
• Identify process improvement and automation opportunities to enhance operational efficiency.
• Serve as a liaison between business units and IT, ensuring effective communication and collaboration.
• Support post-implementation phases, including training and troubleshooting.

Requirements

• 3-5 years' experience in a Business Analyst role within a commercial organization.
• Extensive experience of medium or large organisation using a core ERP or equivalent, with a solid understanding of modelling business processes to a package solution.
• Experience in project management, with the ability to scope, plan, and drive the delivery of change projects.
• Familiarity with finance, sales and distribution, procurement processes across multi-country commercial operations.
• Independent and proactive approach to work, capable of operating effectively with limited supervision.
• Fluent English is essential, with proficiency in German, French, or Spanish being a distinct advantage.
• Excellent analytical, communication, and interpersonal skills, with the ability to present complex information in a business-friendly manner.
• Enjoy a fast paced, a high-change environment and don’t rely on structure / hierarchy to get things done.
• Challenger mindset, always looking to drive improvement.
• Enthused by our business – you like what you’ve seen of TXO and you’re motivated by the journey we’re looking to go on in the coming few years.