ISPA Team Administrator

HIOW Healthcare; Winchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional healthcare provider in Winchester is seeking an Administration professional to support the Integrated Single Point of Access (ISPA). The role entails providing excellent telephone support to patients and nurses, addressing email referrals, and ensuring quality patient care. Ideal candidates will possess strong communication skills, adaptability, and a patient-focused mindset. Previous experience in administration or knowledge of community health is advantageous but not mandatory, as full training will be provided.

Qualifications

• Patient-focused approach to care and communication.
• Ability to adapt and prioritize tasks effectively.
• Experience in an administration role or knowledge of community health is beneficial.

Responsibilities

• Provide excellent telephone support to patients and nurses.
• Address and answer email referrals professionally.
• Support the administration department in patient care coordination.

Skills

Excellent telephone manner

Communication skills

Flexibility

Team player

Job description

Are you someone who thrives on helping and supporting people...If so we have the job for you! An exciting job opportunity has arisen in our Administration department for the Integrated Single Point of Access (ISPA) We work in conjunction with community nurses and occupational therapists who deliver patient care to Winchester, Andover, Alton and Basingstoke districts. Known as the Mid & North Hampshire patch.

We are searching for someone who is patient focused, striving to give every patient who they interact with in the service to the right care. Providing excellent telephone manner to both Patients and Nurses and the ability to address and answer email referrals professionally.

This is the perfect post for anyone who has previous experience within an administration role or knowledge of community health and social care. However, it is not essential as full training is provided. We are looking for someone who is a great team player but can also work independently, with great communication skills and the ability to be flexible, adapt and prioritise to ensure quality care is fully focused on.

Only open to current employees of Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service or Hampshire Hospitals FT.