Ion Support Analyst

FDM Group Ltd.; Brighton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global business consultancy is seeking an ION Support Analyst located in England to support financial projects. The role involves providing first and second-line support for an ION trading platform, requiring 2-3 years of experience in financial services and strong communication skills. This hybrid position requires in-office work 2-3 days per week.

Benefits

Hybrid working environment

Diversity and Inclusion initiatives

Qualifications

• 2–3 years of experience in an application support or technical support role.
• Solid knowledge of trading environments and products.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide support for ION Trading platform across functions.
• Monitor system performance and respond to alerts.
• Troubleshoot technical issues related to trading.

Skills

Application support experience

Hands-on experience with ION trading platforms

Understanding of financial markets

Knowledge of Linux/Unix environments

SQL familiarity

Experience with FIX protocol

ITIL practices understanding

Communication skills

Problem-solving skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Monitoring tools (e.g., ITRS Geneos)

Job description

About The Role

This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.

FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.

FDM is seeking a ION Support Analyst located in New York City to support a project in the finance sector. Involvement in this project is anticipated to last initially 12 months but may be extended.

This role will be hybrid with requirements to be in office 2-3 days per week.

We are seeking a skilled and motivated ION Support Analyst with 2–3 years of experience to provide first- and second-line support for our ION trading platform and associated systems. The ideal candidate will have hands-on experience supporting trading environments, with strong knowledge of ION platform components and a solid understanding of financial markets.

You will work closely with front-office traders, developers, infrastructure teams, and vendors to ensure system stability, performance, and availability of trading platforms in a high-pressure environment.

Key Responsibilities

• Provide day-to-day support for ION Trading platform (e.g., MarketView, Anvil, etc.) across front-office and middle-office functions.
• Monitor system performance, proactively identify issues, and respond to alerts/incidents.
• Troubleshoot and resolve technical issues related to order management, pricing, and market data.
• Liaise with ION vendor support for issue escalation and resolution.
• Perform system checks at the start of day (SOD) and end of day (EOD).
• Collaborate with traders and stakeholders to understand and resolve functional or technical issues.
• Manage change requests, perform deployments, and support UAT and production environments.
• Maintain and update support documentation, knowledge base articles, and operational procedures.
• Participate in the on-call rotation for out-of-hours support (as needed).

About You

Required Skills & Qualifications:

• 2–3 years of experience in an application support or technical support role within financial services.
• Hands-on experience supporting ION trading platforms (ION MarketView, Anvil, XTP, etc.).
• Strong understanding of financial markets and products (e.g., Fixed Income, FX, Rates, etc.).
• Solid knowledge of Linux/Unix environments and shell scripting.
• Familiarity with SQL for data analysis and troubleshooting.
• Experience with FIX protocol and market connectivity (e.g., Bloomberg, Tradeweb, etc.).
• Understanding of ITIL practices (Incident, Problem, Change Management).
• Ability to work in a high-pressure, time-sensitive environment.
• Excellent communication and problem-solving skills.

Preferred Qualifications:

• Exposure to automation or scripting languages (e.g., Python, Bash).
• Experience with monitoring tools (e.g., ITRS Geneos, Splunk, Grafana).
• Understanding of DevOps practices and CI/CD tools.
• Prior experience working with front-office users or trading desks.

Education

• Bachelor’s degree in Computer Science, Information Technology, Finance, Engineering, or related field.

Key Attributes

• Proactive and analytical mindset.
• Strong sense of ownership and accountability.
• Team player with the ability to work independently when needed.
• Eagerness to learn and grow in a dynamic trading environment.

About Us

About FDM

FDM is an award-winning global business and technology consultancy powering the people behind tech and innovation for over 30 years. We collaborate with world-leading companies to identify the expertise they need, exactly when they need it. We have helped successfully launch nearly 25,000 careers globally to date and are a trusted partner to over 300 companies worldwide.

FDM has 2500+ employees worldwide, with over 80 nationalities working together as a team. From our origins in Brighton, UK, FDM now has 19 centers located across North America, Europe and Asia-Pacific and is now on the FTSE4Good Index.

Dedicated to Diversity, Equity and Inclusion

FDM Group’s mission is to make tech and business careers accessible for everyone. Our diverse team of 80+ nationalities thrive on differences, fuels innovation through varied experiences, and celebrates shared successes. As an Equal Opportunity Employer that is listed on the FTSE4Good Index, FDM ensures every qualified applicant, regardless of race, color, religion, sex, sexual orientation, national origin, age, disability or any other status protected by federal or provincial law, gets the chance they deserve.

FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Maine, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.