INTAKE COORDINATOR (PRN)

Doylestown, PA; Washington; On-site; GBP 26,000 - GBP 34,000; Full time

Job summary

A leading psychiatric facility in Washington is looking for a HIM Medical Records Clerk to coordinate assessment and referral activities. Responsibilities include managing inquiry calls, documentation, and appointment scheduling, requiring customer service experience and strong communication skills. Candidates should have a high school diploma and preferably some college education or equivalent healthcare experience. This position offers the opportunity to join a respected team committed to compassionate patient care.

Qualifications

• 2+ years of experience in a customer-service field, preferably in a health care setting.
• Demonstrated computer skills.
• Ability to maintain confidentiality of information.

Responsibilities

• Conduct telephone screening of inquiry calls and schedule appointments.
• Document inquiry calls in the system database.
• Assist with insurance benefits verification.

Skills

Communication skills

Customer service principles

Multitasking

Education

High school diploma

Some college or equivalent experience

Job description

Responsibilities

Who We Are:

Canyon Creek Behavioral Health (affiliated with Universal Health Services) is a 102-bed, acute care psychiatric hospital located in the beautiful Central Texas town of Temple, Texas. Canyon Creek features individual units for adolescents, adults, and seniors, and offers inpatient acute care and intensive outpatient programs. We are enthusiastic about providing compassionate health care from our team here at Canyon Creek Behavioral Health.

For more information about Canyon Creek Behavioral Health, please visit our website at https://canyoncreekbh.com/.

Position Summary: HIM Medical Records Clerk

The Intake Coordinator is accountable for coordinating the Assessment and Referral activities at the facility.

Job Duties/Responsibilities

• Telephone screening of all inquiry calls with appropriate referrals made for any emergency situations and appointments scheduled as indicated.
• Documents inquiry calls in system data base.
• Coordinates with other mental health facilities to obtain clinical referral information and schedule referrals within a timely manner.
• Completes Admission paperwork in accordance with policy.
• Posts Appointment schedule for following day and distributes to the receptionist, nurse and the Director.
• Makes follow-up calls to those failing to show for scheduled appointments.
• Assists with insurance benefits verification.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

QUALIFICATIONS

Education: High school diploma. Prefer some college or equivalent experience in a health care related field.

Experience: Minimum of two (2) years’ experience in a customer-service field, preferably in a health care setting. Demonstrated knowledge of computer skills and demonstrated knowledge of customer service principles.

Additional Requirements: CPR and CPI training as outlined in New Hire Policy must be completed before providing direct care services.

Additional Skills: Ability to communicate over the telephone and in face-to-face situations. Ability to handle multiple tasks effectively. Ability to maintain the confidentiality of all information.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.