Insurance Account Specialist - Client Care & Growth

Everywhen; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic insurance firm in Stoke-On-Trent is seeking an Account Handler to ensure the smooth management of client portfolios. Candidates should have a background in insurance, excellent communication skills, and a proactive attitude. Responsibilities include maintaining client relationships, achieving retention rates, and resolving queries. The role offers competitive benefits including 26 days of holiday, career progression opportunities, and support for wellbeing.

Benefits

Holiday entitlement of 26 days plus bank holidays

Career progression opportunities

Pensions scheme

24-hour support for physical and mental wellbeing

1 paid volunteering day

Qualifications

• Background in Insurance – at an insurer or broker.
• Background in Customer Service/Sales.
• Ability to assimilate large quantities of information quickly.

Responsibilities

• Ensure the smooth running of assigned portfolio on a day-to-day basis.
• Achieve agreed retention rates.
• Develop, maintain and cultivate a constructive relationship with clients and insurers.

Skills

Excellent communication and interpersonal skills

Proactive attitude

Excellent organisational skills

Ability to work under pressure

Effective team-working skills

Influencing and negotiation skills

Commercial awareness

Willingness to learn

Resilience

Job description

A dynamic insurance firm in Stoke-On-Trent is seeking an Account Handler to ensure the smooth management of client portfolios. Candidates should have a background in insurance, excellent communication skills, and a proactive attitude. Responsibilities include maintaining client relationships, achieving retention rates, and resolving queries. The role offers competitive benefits including 26 days of holiday, career progression opportunities, and support for wellbeing.