Infrastructure Engineer

Woodlands; Chatham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A reputable IT service provider in Chatham is seeking a skilled Infrastructure Engineer to join their team. In this role, you will provide advanced troubleshooting and operational support across IT systems, ensuring they are secure, reliable, and effective. Key requirements include experience with Windows Server, Active Directory, and networking, alongside strong customer service skills. A full UK driving license is essential. This is an office-based position with standard working hours.

Qualifications

• Strong customer service skills with a solution-focused attitude.
• Experience supporting Windows Server and Active Directory.
• Ability to analyze logs and diagnose complex issues.
• Experience working with helpdesk/ticketing systems.

Responsibilities

• Provide advanced troubleshooting across IT infrastructure.
• Act as primary escalation point for IT teams.
• Manage day-to-day operations of infrastructure systems.
• Support deployment and relocation of IT equipment.
• Lead triage of infrastructure incidents.
• Create and manage helpdesk records accurately.
• Develop technical documentation and training materials.
• Participate in the infrastructure on-call rota.

Skills

Customer service skills

IT infrastructure support

Log analysis

Windows Server

Active Directory

Networking skills

Cloud services knowledge

Helpdesk systems experience

Tools

PowerShell

Cisco equipment

HP networking tools

Job description

An exciting opportunity has arisen for a talented and motivatedInfrastructure Engineerto join Thinking Technology, the centralised IT service supporting all academies within The Thinking Schools Academy Trust. This is a key role within our Infrastructure team, providing advanced troubleshooting, configuration, and operational support across our Trust-wide IT environment.

Working closely with colleagues across both the Service Delivery and Infrastructure teams, you will play a critical part in ensuring our IT systems are secure, reliable and effective, supporting the core business oft eaching & learning.

You will be primarily based at the Trust’s Medway office located off Park Crescent, Chatham, ME4 6NR, on occasions there will be a need to be flexible to travel to any TSAT academy when required. You will report directly to the Infrastructure Engineering Manager.

This is an office based role at our central offices in Medway, Kent

37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need.

About the Role

As anInfrastructure Engineeryou will:

• Provideadvanced troubleshootingacross servers, networks, LAN/WLAN, end-user devices, cloud services and related infrastructure.
• Act as theprimary escalation pointfor regional IT teams, ensuring issues are resolved efficiently and knowledge is shared across teams.
• Manage theday-to-day operationof infrastructure systems, helping maintain performance, reliability and security across multiple IT services.
• Support the deployment, configuration, relocation and decommissioning of a wide range of IT and infrastructure equipment.
• Lead and support thetriage of infrastructure incidents, prioritising effectively in line with SLAs and operational needs.
• Create, update and close helpdesk records accurately, including asset information and lifecycle management updates.
• Develop high-qualitytechnical documentation, knowledge base articles, and training materials for staff.
• Participate in theInfrastructure on-call rotafor out-of-hours incidents, planned works and emergency support.

What You Will Need to Succeed

• Strong customer service skills with an approachable, solution-focused attitude and the ability to remain calm under pressure.
• Experience supporting IT infrastructure, including Windows Server, Active Directory, networking, cloud services and end-user devices.
• Ability to analyse logs, diagnose complex issues and identify performance or security concerns.
• Experience working with helpdesk/ticketing systems and accurate recording of work completed.

Essential technical skills and experience include:

• Windows Server, Active Directory, DNS, DHCP, GPO, messaging and collaboration tools
• Network infrastructure experience (HP/Cisco/Aruba)
• Experience with managed wireless networks, end-user device support, peripherals, and troubleshooting
• Experience using PowerShell or other scripting tools for automation and support tasks

Afull UK driving licence and access to transportis essential for this role.