Independent Living Services Team Leader

Ndh Ltd; Barnstaple; On-site; GBP 30,000 - 36,000; Full time

Job summary

A regional support services provider is seeking an Independent Living Services Team Leader in Barnstaple to manage a team of support officers and ensure the delivery of a high-quality service to vulnerable adults. The role requires previous experience in housing management, a commitment to meeting customer needs, and collaboration with external agencies. Benefits include 27 days holiday plus bank holidays, pension contributions, and other health and wellbeing support.

Benefits

27 days holiday plus bank holidays

7% Employer contribution Pension

Cash Plan of up to £1,600 per year

Employee Assistance Programme (EAP)

Health & Wellbeing Support

Family Friendly Policies

Cycle to Work Scheme

Tech Scheme

Refer a Friend Scheme

Qualifications

• Previous experience of working directly with vulnerable people in a housing management environment.
• Experience working with a range of external agencies relevant in the welfare of older persons.
• Experience in managing or supervising other people or teams.

Responsibilities

• Provide day-to-day management, support and guidance to Independent Living Support Officers.
• Ensure the service meets changing customer expectations.
• Participate in policy and procedural reviews.
• Encourage and support customer involvement.

Skills

Experience with vulnerable people

Team management or supervision

Collaboration with external agencies

Job description

Role: Independent Living Services Team Leader

Location: Barnstaple & surrounding area

Salary: up to £35,596.80 per annum depending on experience plus car allowance

Hours: 37 hours per week

Contract: Permanent

The Role

To provide effective line management to the Independent Living Support Officers, ensuring the delivery of a professional, high-quality Independent Living Service that adapts to the evolving needs and expectations of customers. The Team Leader will ensure that all necessary and recognised quality standards are met, whilst actively seeking to enhance the service by working in partnership with external agencies that support vulnerable adults.

Responsibilities

• Provide day‑to‑day management, support and guidance to Independent Living Support Officers ensuring the service complies with company policy and its external obligations particularly in relation to health and safety legislation.
• Ensure the service meets changing customer expectations by regularly seeking their views on the service provided.
• Participate in policy and procedural reviews to identify innovative methods of working and achieving best practice.
• Actively encourage and support customer involvement within the Independent Living service.

About You

• Previous experience of working directly with vulnerable people in a housing management environment.
• Experience working with a range of external agencies relevant in the welfare of older persons.
• Experience in managing or supervising other people or teams.

Benefits

• 27 days holiday plus bank holidays
• 7% Employer contribution Pension
• Cash Plan of up to £1,600 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme

The successful candidate will be required to complete a Basic DBS check.

Closing date: Monday, 5 January 2026 – 09:00

Interviews: Monday 12th January

We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.

Should you wish to discuss your application prior to submitting it, please contact the HR team on (phone number removed)