Incident Controller - Real-Time Fault & Resource Ops (Nights)

Iberdrola SA; Birkenhead; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A large integrated utility company in the UK seeks an Incident Controller to manage network incidents and ensure high levels of customer service. You will handle the outage management system, oversee the allocation of resources, and support vulnerable customers. The role involves a shift-based schedule, competitive salary, and various benefits including annual leave, pension scheme, and healthcare options.

Benefits

36 days annual leave

Healthcare benefit options

Electric Vehicle Schemes

Cycle to Work scheme

Qualifications

• Experience in the role of Incident Controller.
• Working knowledge of PowerOn or equivalent.
• Ability to manage customer information efficiently.

Responsibilities

• Correctly process PowerOn incidents and dispatch resources.
• Monitor incidents and coordinate with the incident management team.
• Promote customer service and assist with Customer Contact Plans.

Skills

Customer service skills

Telephone skills

PC skills – Microsoft Office

Knowledge of PowerOn

Communication and influencing skills

Tools

PowerOn Mobile

UMV

Job description

A large integrated utility company in the UK seeks an Incident Controller to manage network incidents and ensure high levels of customer service. You will handle the outage management system, oversee the allocation of resources, and support vulnerable customers. The role involves a shift-based schedule, competitive salary, and various benefits including annual leave, pension scheme, and healthcare options.