In-Office Claims & Customer Care Advisor

Manpower; Barnsley; On-site; GBP 26,000; Full time

Job summary

A well-established recruitment agency is seeking a Customer Service Centre Advisor for a full-time office-based role in Barnsley. The position involves managing incoming customer claims, providing updates, and liaising with customers and service providers. Ideal candidates should possess excellent customer service and telephone skills, along with a positive attitude. Full training is provided, along with a competitive salary and benefits including 25 days of holidays and bonus opportunities.

Benefits

25 days holidays plus bank holidays

Bonus opportunities

Excellent benefit package

Ongoing training and career development opportunities

Qualifications

• Excellent customer service and telephone skills required.
• Organised, adaptable, and proactive individual sought.
• Experience in customer service roles beneficial but not essential.

Responsibilities

• Handle incoming customer claims through telephony.
• Contact customers to discuss claims and repair processes.
• Answer calls and liaise with customers and service providers.
• Provide regular updates and resolve queries.

Skills

Customer service skills

Telephone skills

Organisational skills

Proactive attitude

Job description

A well-established recruitment agency is seeking a Customer Service Centre Advisor for a full-time office-based role in Barnsley. The position involves managing incoming customer claims, providing updates, and liaising with customers and service providers. Ideal candidates should possess excellent customer service and telephone skills, along with a positive attitude. Full training is provided, along with a competitive salary and benefits including 25 days of holidays and bonus opportunities.