In-Branch Banking Customer Care Specialist

Barclays Group; Banbury; On-site; GBP 27,000; Full time

Job summary

A leading banking institution in Banbury is seeking a Customer Service Advisor to provide exceptional service and support to Retail Banking customers. This role involves resolving queries and enhancing customer interactions through various communication channels. The successful candidate will have a passion for helping people and provide guidance with every interaction, and will be offered a competitive salary along with a comprehensive core benefits package.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Experience in customer service roles, preferably in retail or hospitality.
• Ability to provide personalized service and resolve customer issues.
• Strong communication skills across multiple channels.

Responsibilities

• Provide resolutions for customer queries and personalize each interaction.
• Enhance the bank's digital capabilities as needed.
• Support internal teams to meet client needs and expectations.

Skills

Customer service

Empathy

Collaboration

Job description

A leading banking institution in Banbury is seeking a Customer Service Advisor to provide exceptional service and support to Retail Banking customers. This role involves resolving queries and enhancing customer interactions through various communication channels. The successful candidate will have a passion for helping people and provide guidance with every interaction, and will be offered a competitive salary along with a comprehensive core benefits package.