Import Manager (m/f/d) - UK

Methodfi; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A freight forwarding company in the UK is seeking an Import Manager to oversee import operations across sea, air, and road freight. The role requires strong experience in UK imports, leading an operational team, and ensuring compliance with customs regulations. Candidates should possess solid multitasking abilities while maintaining a high level of service. The company provides supportive work benefits, including remote working and a generous holiday allowance.

Benefits

Company Pension

Private Healthcare

Remote Working

Generous Holiday Allowance

Positive Work Environment

Qualifications

• Proven experience in UK imports operations within a freight forwarding environment.
• Strong knowledge of customs clearance and import documentation, including CDS.
• Experience leading a small operational team or operating at Import Manager/Import Supervisor level.

Responsibilities

• Lead and manage a team of import operators, ensuring high standards of accuracy.
• Oversee day-to-day multimodal import operations, including customs clearances.
• Act as the main escalation point for operational issues and customer matters.

Skills

UK imports operations experience

Customs clearance knowledge

Team leadership

Multimodal freight forwarding understanding

Ability to perform under pressure

Experience with BoxTop and ASM Sequoia

Customer-focused mindset

Job description

Join the Voyfai Group

In this role, you will join one of the established UK freight forwarding companies, operating at the center of a busy, multimodal import environment with strong air, sea, and road freight activity.

The company operates with strong in-house customs capability, handling imports through major UK airports and seaports, and working closely with a trusted network of carriers, hauliers, and global agents to deliver reliable, end-to-end logistics solutions.

Your Role:

As Import Manager, you will lead a team of import operators and remain closely involved in day-to-day import operations across sea, air and road freight, with a strong focus on ocean imports.

This is a hands-on operational leadership role, suited to an experienced import professional who is comfortable taking ownership, leading from the front, and delivering consistently high service levels in a fast-paced freight forwarding environment.

Key Responsibilities:

• Lead and manage a team of import operators, ensuring high standards of accuracy, compliance, and customer service.

• Oversee day-to-day multimodal import operations across sea, air, and road freight as well as dedicated customs clearances.

• Remain hands‑on with operations, supporting complex or time‑critical shipments as required.

• Ensure full compliance with UK customs regulations, and maintain up to date knowledge of CDS, HMRC requirements, and relevant industry standards.

• Act as the main escalation point for operational issues, customs queries, and customer matters.

• Review job files, costs, and invoices to ensure accuracy, cost control, and profitability.

• Monitor workflows and operational performance, driving practical improvements where needed.

• Work closely with sales and customer‑facing teams to support service delivery, customer retention, and account growth.

What You Bring:

• Proven experience in UK imports operations within a freight forwarding environment.

• Strong knowledge of customs clearance and import documentation, including CDS.

• Experience leading a small operational team or operating at Import Manager / Import Supervisor level.

• Solid understanding of multimodal freight forwarding, incoterms, and commercial cost control.

• Comfortable performing under pressure and taking ownership in time‑critical situations.

• Experience using freight and customs systems; BoxTop and ASM Sequoia experience is highly beneficial.

• A resilient, hands‑on leader who leads by example and stays close to the operation.

• Commercially aware, customer‑focused, and solutions‑driven, with pride in delivering shipments successfully.

What We Offer:

• Company Pension & Private Healthcare: Comprehensive support for your financial and personal well‑being.

• Remote Working: Flexibility to work from home while maintaining autonomy in your role.

• Generous Holiday Allowance: 22 days of annual leave, plus bank holidays.

• Positive & Supportive Work Environment: Work alongside great colleagues in a dynamic, driven, and collaborative setting.