Import and Export customer service clerk

Nirtl; Hounslow; On-site; GBP 20,000 - 30,000; Full time

Job summary

A logistics company in Hounslow is seeking a proactive Import & Export Customer Service Clerk to join their busy team. The ideal candidate will have strong customer service experience in freight forwarding and the ability to manage time-critical shipments. Responsibilities include providing support for shipments, managing bookings, and communicating with customers. This is a full-time entry-level position offering a dynamic work environment.

Qualifications

• Experience in import/export customer service (freight forwarding essential).
• Ability to work under pressure.
• Confident using IT systems.

Responsibilities

• Providing customer service support for import and export shipments.
• Managing time-critical bookings and ensuring smooth movement of freight.
• Communicating with customers, carriers and internal teams.

Skills

Customer service experience

Strong communication skills

Attention to detail

Organizational skills

Ability to use IT systems

Job description

Import and Export Customer Service Clerk

We are looking for a proactive Import & Export Customer Service Clerk to join a busy logistics team. This role is perfect for someone with strong customer service experience within freight forwarding, and confidence handling time‑critical shipments.

Key Responsibilities

• Providing customer service support for import and export shipments
• Managing time‑critical bookings and ensuring smooth movement of freight
• Communicating with customers, carriers and internal teams
• Monitoring shipments and resolving any issues quickly
• Handling queries, updates and documentation requirements

Requirements

• Experience in import/export customer service (freight forwarding essential)
• Strong communication skills and ability to work under pressure
• Good attention to detail and organisational skills
• Confident using IT systems
• Ability to prioritise time‑sensitive tasks
• Monday to Friday 9.00-17.30pm

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other

Industries

• Administrative and Support Services