Implementation Lead: SkillStation Onboarding & Growth

Ttcgroup UK; Seaham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading software training company in the United Kingdom is seeking a skilled Implementation Consultant Leader to drive exceptional customer onboarding experiences and support team growth. This role involves leading a team responsible for the effective implementation of SkillStation, enhancing customer satisfaction, and identifying growth opportunities. The ideal candidate will have strong leadership skills, expertise in SaaS platforms, and a strategic mindset to improve operational efficiency. Join an innovative company dedicated to transforming client competency management.

Qualifications

• Ability to lead and develop high performing teams.
• Exceptional communication and interpersonal skills.
• Experience in improving operational efficiency, including leveraging AI.
• Track record of delivering projects on time and within budget.

Responsibilities

• Lead and support the team of SkillStation Implementation Consultants.
• Develop strategies for smooth and efficient client onboarding.
• Ensure exceptional customer experience throughout the onboarding process.
• Collaborate with the Managing Director for system enhancements.

Skills

Leadership

Strategic thinking

Customer onboarding

Communication

Operational efficiency improvement

Tools

Microsoft Excel

SaaS platforms

Microsoft Word

Microsoft PowerPoint

Microsoft Teams

Job description

A leading software training company in the United Kingdom is seeking a skilled Implementation Consultant Leader to drive exceptional customer onboarding experiences and support team growth. This role involves leading a team responsible for the effective implementation of SkillStation, enhancing customer satisfaction, and identifying growth opportunities. The ideal candidate will have strong leadership skills, expertise in SaaS platforms, and a strategic mindset to improve operational efficiency. Join an innovative company dedicated to transforming client competency management.