Immigration Team Lead

Entrepreneur First; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading immigration service provider is seeking an experienced Immigration Team Lead to manage and scale their immigration function. This hands-on leadership position involves overseeing a team of 10 professionals, ensuring compliance and efficiency in Sponsor License applications and visa requests. The ideal candidate will have over 8 years of experience in immigration advisory roles, along with strong operational skills and a passion for team development. This role offers a hybrid working model and numerous growth opportunities.

Benefits

Monthly company in‑office lunches

Annual offsite events

25 days holiday plus bank holidays

£500 annual Learning & Development budget

Gym in Shoreditch Exchange

Cycle To Work scheme

Qualifications

• 8+ years’ experience as an Immigration Advisor, ideally with Skilled Worker visas.
• 4+ years’ experience managing teams of advisors, lawyers or paralegals.
• Experience in fast‑paced startup environments.

Responsibilities

• Lead, coach, and develop the Immigration team.
• Own casework delivery standards and implement QA processes.
• Manage resources across workstreams and improve workflows.

Skills

Team leadership

Operational skills

Attention to detail

Communication skills

Process improvement

Education

Qualified L1 IAA (or equivalent)

Tools

Case management platforms

G-Suite/Sheets

Job description

Immigration Team Lead

🚀 About Borderless

We believe in a world where borders are no longer barriers. Since launching in 2023, we’ve helped 400+ UK businesses and thousands of individuals across healthcare, construction, finance, and more. Our digital platform streamlines the UK sponsorship process using automation and expert support.

Backed by Entrepreneur First and Backed.VC, we’re scaling fast.

🎯 Role: Immigration Team Lead

As Immigration Team Lead, you’ll be responsible for managing and scaling our Immigration function end-to-end. You’ll lead a team of 10 immigration professionals, ensuring we deliver consistently excellent, compliant, and efficient outcomes across Sponsor License applications, Certificate of Sponsorship requests and visa applications.

This is a hands‑on leadership role where you’ll blend people management with operational ownership and quality oversight. You’ll work closely with Business Operations, Customer Success, Customer Support, and Product to consistently hit SLAs and approval‑rate targets, continuously improve workflows, and deliver an excellent customer experience.

This role reports to the Director of Operations.

🛠️ What You’ll Be Doing

Team leadership & performance

• Lead, coach, and develop the Immigration team, building a high‑performance, high‑accountability culture
• Set clear goals, expectations, and career development plans for team members
• Run team rituals (standups, case reviews, QA sessions, retros) and manage performance through regular 1:1s and feedback
• Own hiring, onboarding, training, and capability‑building as the team scales

Delivery, quality, and compliance

• Own casework delivery standards across the team: accuracy, completeness, and timeliness of submissions
• Implement and maintain QA processes (peer review, checklists, audits, root‑cause analysis)
• Track and improve key metrics such as:
• SLA adherence
• Approvals vs. rejections
• Immigration Support CSAT
• Act as an escalation point for complex, urgent, or high‑risk cases and customer issues

Operational ownership

• Manage resourcing across workstreams (allocation, prioritisation, workload balancing)
• Identify bottlenecks and drive practical improvements to workflows and tooling
• Maintain accurate case tracking and reporting via internal systems
• Ensure SOPs, templates, playbooks, and training materials stay current and usable

Cross-functional collaboration

• Partner with Customer Success, Business Operations, Customer Support, and Product to keep customer journeys seamless and compliant
• Work with Product/Engineering to improve automation and reduce manual casework burden
• Build feedback loops from casework into platform improvements, policy updates, and customer communications

✅ You Should Apply If

• 8+ years’ experience as an Immigration Advisor, ideally working with Skilled Worker visas
• 4+ years’ experience managing teams of advisors, lawyers or paralegals in the Immigration sector
• Qualified L1 IAA (or equivalent) as a minimum
• Experience working in fast‑paced startup environments
• Strong operational skills: metrics tracking, workflow design, capacity planning
• Comfort with modern tooling and systems (case management platforms, Intercom‑style comms, G‑Suite/Sheets)
• You have strong attention to detail and can lead others to maintain consistently high standards
• You can prioritise competing demands without sacrificing quality
• You communicate complex topics clearly—especially during escalations
• You spot inefficiencies and turn them into better processes, not just observations

🧪 Interview Process

• 30 min screening call with Talent
• 45 min interview with Director of Operations
• 45 min interview with Senior Immigration Advisor
• Final interview with the Senior Leadership Team

💯 Benefits

🏢 3 days in office, 2 days remote

🌮 Monthly company in‑office lunches

🕺 Monthly company team events

✈ Annual offsite (our last one was in Palma!)

Holidays & Remote Work

✈ 25 days holiday each year + 3 days between 25th December and 31st January plus bank holidays

💻 1 week work from anywhere policy

Growth & Development

📚 £500 annual Learning & Development budget

📈 6 month performance reviews and promotion opportunities

Equipment & Other Perks

🖥️ Laptop, peripherals — whatever you need to work effectively

🚲 Cycle To Work scheme

💰 Employer contributions via Smart Pension

💬 Access to Spill (mental health support)

👟 Gym in Shoreditch Exchange

☕️ Onsite Barista