Hybrid Service Delivery Coordinator - Education Tech

AQA Education Ltd; Manchester; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading education technology company based in Manchester seeks a Service Delivery Coordinator to ensure client success through effective platform support. The position offers hybrid work options, competitive salaries ranging from £26,730 to £30,555, and extensive benefits including private medical insurance and generous annual leave. Ideal candidates will have strong customer focus, excellent communication skills, and a proactive approach to learning and process improvement.

Benefits

Generous annual leave

Private Medical Insurance

Access to a gym and games room

Exceptional pension scheme

Qualifications

• Experience in a client-facing role is beneficial.
• Proficiency in managing user accounts and resolving technical issues.
• Ability to analyze customer data and trends.

Responsibilities

• Support onboarding and site configuration for clients.
• Manage user accounts and create user guides.
• Investigate and resolve support tickets promptly.

Skills

Customer focus

Excellent communication skills

Attention to detail

Analytical mindset

Technical knowledge of software services

Tools

Microsoft Office

Job description

A leading education technology company based in Manchester seeks a Service Delivery Coordinator to ensure client success through effective platform support. The position offers hybrid work options, competitive salaries ranging from £26,730 to £30,555, and extensive benefits including private medical insurance and generous annual leave. Ideal candidates will have strong customer focus, excellent communication skills, and a proactive approach to learning and process improvement.