Hybrid Onboarding & Support Lead - Fintech Payments

AnaVation LLC; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading financial technology firm in Manchester is seeking an Onboarding Executive & Support Associate. This role involves coordinating onboarding and supporting merchants using Point of Sale and Payments platforms. Ideal candidates should have experience in merchant support or technical onboarding, with strong communication skills. This hybrid position offers flexible working arrangements, including remote work options. Join us to help enhance merchant experiences and streamline integrations while being part of an inclusive and diverse workplace.

Benefits

Flexible working arrangements

Work from abroad options

Qualifications

• Experience in merchant support, technical onboarding, sales support, or implementation.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Coordinate onboarding processes for new merchants.
• Support merchants with testing and integration using APIs.
• Log issues in Jira and collaborate with teams for resolutions.

Skills

Merchant support experience

Communication skills

Attention to detail

Digital tools competency

Proactive attitude

Tools

Jira

Confluence

Zendesk

Job description

A leading financial technology firm in Manchester is seeking an Onboarding Executive & Support Associate. This role involves coordinating onboarding and supporting merchants using Point of Sale and Payments platforms. Ideal candidates should have experience in merchant support or technical onboarding, with strong communication skills. This hybrid position offers flexible working arrangements, including remote work options. Join us to help enhance merchant experiences and streamline integrations while being part of an inclusive and diverse workplace.