Hybrid Live Ops Technician – Cardiff

Methodfi; Cardiff; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A co-development game studio is looking for a Developer Support Technician in Cardiff to manage live operations and provide technical support. Responsibilities include operations management of their Mission Control Centre, delivering a top-notch customer experience, and developing incident management processes. This hybrid role offers a competitive salary between £30,000 and £35,000 based on experience, along with great benefits and opportunities for personal growth.

Benefits

Private Pension via Salary Sacrifice

Optional Private Medical, Dental, and Vision Coverage

Enhanced Annual Leave

Annual Research Credit

Family Friendly Maternity/Paternity Leave

Weekly Team Lunches

Fully Equipped Team Lounge

Qualifications

• Experience in a customer-facing role providing support
• Ability to think clearly in high-stress situations
• Familiarity with server diagnostics and troubleshooting

Responsibilities

• Monitor live services and manage incident responses
• Provide technical support for customer requests
• Develop policies for incident management and communication

Skills

Customer First Approach

Problem-Solving

Proactive Mindset

Technical Proficiency

Tools

Zendesk

Pylon

Jira

Job description

A co-development game studio is looking for a Developer Support Technician in Cardiff to manage live operations and provide technical support. Responsibilities include operations management of their Mission Control Centre, delivering a top-notch customer experience, and developing incident management processes. This hybrid role offers a competitive salary between £30,000 and £35,000 based on experience, along with great benefits and opportunities for personal growth.