Hybrid IT Support Specialist | Empower Productivity

Westfield Health Ltd.; Sheffield; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A health and wellbeing service provider is seeking an IT Support Specialist in Sheffield. This hybrid role involves being the first point of contact for technical support, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, a passion for technology, and a minimum of 2 years’ experience in IT. Salary ranges from £26,000 to £30,000 depending on experience along with perks like a health cash plan, gym access, and 25 days of annual leave.

Benefits

Health Cash Plan

Free use of onsite gym

25 days annual leave plus 1 in lieu of Christmas period.

Matched Pension with Royal London

Corporate Bonus Scheme

Qualifications

• 2 or more years of experience in an IT support role.
• Good understanding of IT systems, networking fundamentals, and troubleshooting techniques.
• Experience troubleshooting computer hardware (SSD, RAM, screen repair/replacement).

Responsibilities

• Act as first point of contact for technical support queries.
• Balance multiple technical issues effectively.
• Diagnose and resolve technical problems, escalating when necessary.

Skills

Strong communication skills

Customer service

Problem-solving skills

Self-motivated

Education

GCSE Maths and English – 4 or above

Level 3 National Diploma/NVQ

A/T Level or above in relevant field – C or above

CompTIA or similar

ITIL Level Foundation or above

Tools

Windows OS

Microsoft Office 365

Job description

A health and wellbeing service provider is seeking an IT Support Specialist in Sheffield. This hybrid role involves being the first point of contact for technical support, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, a passion for technology, and a minimum of 2 years’ experience in IT. Salary ranges from £26,000 to £30,000 depending on experience along with perks like a health cash plan, gym access, and 25 days of annual leave.