Hybrid Document Production Workflow Coordinator (M-F 7am-4pm)

Williams Lea; Leeds; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global document services provider in Leeds seeks a Document Production Workflow Coordinator to manage document production and provide exceptional customer service. Ideal candidates will have at least 3 years of experience in office environments, advanced skills in Microsoft Office, and the ability to work in fast-paced conditions. The role includes training team members and ensuring quality deliverables to clients. Competitive salary at $19.85/hour offered.

Qualifications

• Minimum of 3 years of related office experience with document production.
• Ability to work both independently and collaboratively as part of a team.

Responsibilities

• Intakes work requests from the client, clarifying job instructions.
• Creates and edits documents, charts, graphs, and tables.
• Responsible for the day-to-day coordination of workflow.

Skills

Advanced knowledge of Microsoft Office suite

Excellent verbal and written communication skills

Ability to work in a deadline-driven team environment

Strong organizational skills

Education

Bachelor’s degree or equivalent

Job description

**This website is operated, hosted and managed by Williams Lea Limited,** **3 Savannah Way, Leeds LS10 1AB, United Kingdom.****. View our** .The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members, and may be responsible for the day-to-day coordination of workflow within a shift or site.$19.85/hour**Job duties:*** Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed* Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues* Creates and edits documents, mail merges, charts, graphs, tables, etc.* Scans and cleans up documents utilizing scanner equipment and appropriate software* Converts and cleans documents from other software applications* Evaluates personnel performance with the AM and assists in the development and improvement of individual and team skills* Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work* Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for presentations work* Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client's expectations for quality, timeliness, and service**Job Requirements:*** Bachelor’s degree or equivalent with years of experience able to substitute* Minimum of 3 years of related office experience with document production and preparation* Advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio as examples)* Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to the client and other team members in a professional and customer service-oriented manner* Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production* Ability to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information**Longevity driven by innovation**In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.