Hybrid Customer Service Advisor – Swift Digital Support

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Redhill; Hybrid; GBP 27,000; Full time

Job summary

A prominent community organization in Redhill is looking for passionate Customer Service Advisors to join their busy Contact Centre team. In this hybrid role, full training will be provided on-site for the first six months. The responsibilities include managing customer queries over calls and live chat, providing personalized solutions, and ensuring high service standards. The position offers a competitive salary of £26,161 along with comprehensive benefits including holiday allowances, a bonus, and a flexible benefits scheme.

Benefits

25 days holiday per annum, plus bank holidays

Annual bonus based on performance

Flexible benefit allowance of £500

Generous pension contributions

Employee assistance programme

Gym passes at a reduced rate

Local retail and high street discounts

Qualifications

• Experience in a similar customer service role is preferable.
• Strong team player capable of working in a fast-paced environment.
• Passion for delivering excellent customer experiences.

Responsibilities

• Answer a high volume of calls and interact with customers over live chat and email.
• Investigate customer queries and provide resolution on the first call.
• Ensure service meets high standards within agreed deadlines.

Skills

Excellent customer service experience

Excellent communication skills

Self-motivated and upbeat

Ability to maintain accuracy under pressure

Job description

A prominent community organization in Redhill is looking for passionate Customer Service Advisors to join their busy Contact Centre team. In this hybrid role, full training will be provided on-site for the first six months. The responsibilities include managing customer queries over calls and live chat, providing personalized solutions, and ensuring high service standards. The position offers a competitive salary of £26,161 along with comprehensive benefits including holiday allowances, a bonus, and a flexible benefits scheme.