Hybrid Business Support Advisor - Customer Services

Ktpws; Hawick; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A council organization in Hawick is looking for two full-time Business Support Assistants to join their Customer Services team. In this role, you will manage various inquiries in a dynamic phone environment while also supporting essential administrative tasks. The ideal candidate is organised and customer-focused, with at least three standard grades including English. This permanent position offers a hybrid work model, giving you flexibility once trained.

Responsibilities

• Handle a wide variety of enquiries in a fast-paced phone room.
• Gather information to ensure requests are directed to the right department.
• Support essential administrative tasks in the office.

Skills

Organised

Customer-focused

Thrive in dynamic environment

Education

3 Standard Grades at level 1, 2, 3 (or equivalent) including English

Job description

A council organization in Hawick is looking for two full-time Business Support Assistants to join their Customer Services team. In this role, you will manage various inquiries in a dynamic phone environment while also supporting essential administrative tasks. The ideal candidate is organised and customer-focused, with at least three standard grades including English. This permanent position offers a hybrid work model, giving you flexibility once trained.