Hybrid Back Office Administrator - 12-15 Month FTC

sse.com; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy company in Northern Ireland is looking for a Back Office Administrator. The role includes managing customer queries, ensuring accurate processing of requests, and supporting operational excellence. Candidates should possess strong customer service skills, problem-solving abilities, and proficiency in Microsoft Office. The company offers hybrid working, a competitive salary starting at £25,200, and a range of benefits including healthcare discounts and flexible working arrangements.

Benefits

Private healthcare discounts

Gym membership discounts

Free online GP consultations

Interest-free loans for tech and transport

Generous family entitlements

Qualifications

• Demonstrable experience in a customer-focused environment.
• Ability to support various operational areas effectively.
• Strong organizational skills with high attention to detail.
• Professional telephone manner and excellent communication skills.

Responsibilities

• Manage daily work queues and resolve outstanding queries.
• Ensure accurate processing of statements and requests.
• Handle internal and external communications to resolve queries.
• Contribute to discussions on operational excellence.
• Provide support to other teams as needed.

Skills

Customer service experience

Organizational skills

Attention to detail

Problem-solving skills

Communication skills

Tools

Microsoft Office Suite

Job description

A leading energy company in Northern Ireland is looking for a Back Office Administrator. The role includes managing customer queries, ensuring accurate processing of requests, and supporting operational excellence. Candidates should possess strong customer service skills, problem-solving abilities, and proficiency in Microsoft Office. The company offers hybrid working, a competitive salary starting at £25,200, and a range of benefits including healthcare discounts and flexible working arrangements.