Hybrid Application Support Engineer - Windows & ITIL Pro

Virgin Money; Glasgow; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A prominent financial services company is seeking an Application Support Engineer to join the Application Operations team. The role involves resolving IT incidents, conducting systems health checks, and managing application performance monitoring across various environments. Candidates should possess excellent communication skills, in-depth knowledge of Windows Operating Systems, and experience with ITIL frameworks. This is a permanent full-time position based in Scotland, offering a competitive salary and extensive benefits.

Benefits

25 days holiday, increasing to 30

Private medical insurance

Competitive pension

Annual performance-related bonus

Training and development opportunities

Flexible benefits scheme

Life assurance

2 days of paid volunteering per year

Qualifications

• Proficient in verbal and written communication to all stakeholders.
• In-depth knowledge of Windows Operating Systems.
• Familiarity with ITIL service management, focusing on incident and change management.
• Ability to troubleshoot system integration and performance issues.
• Experience with application monitoring tools and performing system diagnostics.

Responsibilities

• Resolve incidents and work with IT team members for timely resolutions.
• Conduct system health checks and monitor performance of applications.
• Support stakeholders and manage vendor relationships for issue resolution.
• Adapt to changes and learn new skills as the team evolves.
• Implement application patches and updates as part of lifecycle management.

Skills

Excellent communication skills

Windows Operating Systems

ITIL service management framework

System integration troubleshooting

Application monitoring tools

Job description

A prominent financial services company is seeking an Application Support Engineer to join the Application Operations team. The role involves resolving IT incidents, conducting systems health checks, and managing application performance monitoring across various environments. Candidates should possess excellent communication skills, in-depth knowledge of Windows Operating Systems, and experience with ITIL frameworks. This is a permanent full-time position based in Scotland, offering a competitive salary and extensive benefits.