Hybrid Animal Welfare Customer Care Advisor

Capita plc.; Rotherham; Hybrid; GBP 25,000; Full time

Job summary

A leading consulting and digital services provider is seeking a Customer Service Advisor in Rotherham. This hybrid role involves supporting RSPCA callers with their needs, ranging from reports of animal cruelty to rehoming queries. The ideal candidate will have customer service experience, strong communication skills, and empathy. You will enjoy a competitive salary of £24,570 per annum along with various perks, including private medical insurance and career progression opportunities.

Benefits

Private Medical Insurance

Health Assessment plans

22 days’ holiday plus public holidays

Pension scheme

Wide range of discounts

Qualifications

• Experience working within a customer service environment.
• Ability to communicate clearly and effectively.
• Good listening skills with the ability to show empathy.

Responsibilities

• Support with inbound calls regarding animal cruelty and rehoming.
• Deliver a service that makes RSPCA callers feel heard and supported.
• Adapt to different situations and learn new processes quickly.

Skills

Customer service experience

Empathy

Effective communication

Quick learner

Job description

A leading consulting and digital services provider is seeking a Customer Service Advisor in Rotherham. This hybrid role involves supporting RSPCA callers with their needs, ranging from reports of animal cruelty to rehoming queries. The ideal candidate will have customer service experience, strong communication skills, and empathy. You will enjoy a competitive salary of £24,570 per annum along with various perks, including private medical insurance and career progression opportunities.