Hybrid Admin & Service Delivery Assistant

Victim Support; Cardiff; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

A charitable organization in the United Kingdom seeks a Service Delivery Assistant to manage administrative tasks for the National Contact Centre. Responsibilities include providing quality support, maintaining databases, and handling queries. The ideal candidate should have strong communication skills, excellent IT knowledge, and the ability to manage multiple demands effectively. This role includes flexible working options and generous leave, making it attractive for potential candidates.

Benefits

Flexible working options

Generous annual leave

Pension plan

Birthday leave

Career development opportunities

Qualifications

• Ability to prioritize workload and manage competing demands.
• Proven communication skills with a variety of audiences.
• Experience in maintaining accurate records.

Responsibilities

• Provide high quality administrative support to the team.
• Maintain database records in accordance with policies.
• Handle incoming and outgoing communication efficiently.

Skills

Effective verbal/written communication

Organizational skills

IT skills (Microsoft Office)

Customer service skills

Record keeping skills

Tools

Database management systems

Job description

A charitable organization in the United Kingdom seeks a Service Delivery Assistant to manage administrative tasks for the National Contact Centre. Responsibilities include providing quality support, maintaining databases, and handling queries. The ideal candidate should have strong communication skills, excellent IT knowledge, and the ability to manage multiple demands effectively. This role includes flexible working options and generous leave, making it attractive for potential candidates.