Hybrid 1st Line Application Support Analyst (Healthcare IT)

Graphnet Health; Milton Keynes; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A healthcare IT solutions provider is seeking an Application Support Analyst to deliver first-line support for software applications while collaborating with the technical team. Candidates should have strong communication skills, a technical background, and the ability to troubleshoot effectively. The position offers hybrid working with some office visits required in Milton Keynes. Please submit your CV and cover letter for consideration.

Qualifications

• Experience in a support or helpdesk role is desirable.
• Hands-on application support or relevant training courses.
• Good understanding of IT systems and databases.

Responsibilities

• Provide 1st line support for Graphnet software applications.
• Diagnose and resolve service desk calls.
• Liaise with 3rd party suppliers to resolve customer issues.

Skills

Communication skills

Problem solving

Attention to detail

Ability to work independently

Teamwork

Education

Higher education/degree in a technical field

Tools

SQL

JIRA

Confluence

Microsoft Teams

Azure/cloud exposure

Job description

A healthcare IT solutions provider is seeking an Application Support Analyst to deliver first-line support for software applications while collaborating with the technical team. Candidates should have strong communication skills, a technical background, and the ability to troubleshoot effectively. The position offers hybrid working with some office visits required in Milton Keynes. Please submit your CV and cover letter for consideration.