Human Resources Generalist

Coordinated Care Services, Inc.; Rochester; On-site; GBP 33,000 - 45,000; Full time

Job summary

A community-focused non-profit organization in Rochester is seeking an HR Generalist to support HR functions such as recruitment, onboarding, data management, and employee relations. The successful candidate will have an associate’s degree in a relevant field and 2-4 years of HR experience, preferably within the non-profit sector. Strong interpersonal skills, compliance knowledge, and the ability to foster a supportive workplace culture are essential for this role, which contributes significantly to the organization's mission.

Qualifications

• 2–4 years of HR experience, preferably in non-profit.
• Understanding of employment law and HR best practices.
• Passion for supporting the recovery community.

Responsibilities

• Perform full-cycle recruitment and onboarding.
• Maintain HR data accuracy and compliance.
• Administer employee benefits and engage in employee relations.

Skills

Interpersonal communication

Problem-solving

Organizational skills

Attention to detail

HR best practices knowledge

Education

Associate’s degree in Human Resources or related field

Bachelor’s degree preferred

Tools

HRIS or ATS systems (e.g., Paylocity, ADP)

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

East House is a dedicated non‑profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long‑term recovery.

The Human Resource Generalist serves as a trusted partner and support to managers, leaders and employees across the organization, providing both transactional HR services and consultative guidance. This role performs a broad range of HR functions including (but not limited to) recruitment, onboarding, HR data management, general employee relations, performance‑management support, and benefits administration.

The HR Generalist works closely with leadership to implement HR practices that align with organizational goals, strengthen employee engagement, support workforce stability, and ensure compliance within a highly regulated, mission‑driven environment.

Responsibilities

HR Data Maintenance and Reporting

• Accurately document and process all employee data to include applicant tracking, onboarding, employee pay, benefits, learning & development and training, and status changes in databases and systems with integrity, and confidentiality.
• Prepare HR‑related reports for management and leadership per established processes and ad‑hoc reports as needed.
• Monitor key HR metrics, including time‑to‑fill positions, turnover, retention and employee satisfaction, to identify trends and recommend improvements; other HR metrics may be added.
• Maintain the HR section of the intranet, ensuring policies, procedures, and forms meet agency standards.
• Create and update HR forms as needed to support organizational operations.
• Respond timely to routine HR inquiries.

Compliance and Legal

• Ensure compliance with federal, state, and local employment laws and regulations, including but not limited to regulations covering employee leave, wage and hour, employee benefits, accommodations and employee job protections and rights.
• Maintain and update HR policies, procedures, and employee handbooks.
• Ensure that employee records are properly maintained and record‑keeping follows regulatory and organizational requirements.
• Coordinate with IT and Facilities to change employee access.

Benefits Administration

• Administer benefits, including health insurance, retirement plans, and other employee benefits.
• Act as a liaison between employees and benefit providers, handling inquiries and troubleshooting any issues.
• Develop and disseminate benefit orientation and other informational materials promoting benefits programs including open enrollment.
• Help with the annual open enrollment process and ensure timely submission of all benefit paperwork.
• Coordinate leave administration, including, but not limited to, FMLA, disability, PFL, etc.

Culture of Engagement

• Assist in promoting a positive, inclusive, and supportive workplace culture aligned with East House mission, values, and organizational well‑being.
• Serve as a point of contact for employees and managers regarding HR‑related policies and procedures, providing guidance and resolving employee relations matters in a timely manner.
• Work with leadership to address employee concerns, support conflict resolution, and recommend corrective action as appropriate and within established policies and guidelines.
• Assist with employee retention initiatives, engagement activities, and recognition efforts.
• Conduct employee stay and exit interviews, analyze themes and trends, and provide feedback to HR leadership to support continuous improvement, retention strategies, and organizational effectiveness.

Talent Acquisition and Onboarding

• Partner with and support hiring managers to identify staffing needs and ensure a smooth, efficient hiring process.
• Perform full‑cycle recruitment, including job postings, screenings, interviews, offers, background checks and onboarding.
• Complete risk and safety reviews as required.
• Facilitate new employee onboarding to promote a positive and supportive start.
• Conduct stay interviews to support retention and strengthen engagement of new staff.

Performance Management and Development

• Support the performance management process by assisting managers with performance reviews, goal setting and employee development plans.
• Work with managers to address performance issues, provide coaching, and create development plans for staff growth.
• Coordinate with Director of Human Resources and Director of Learning & Development to implement training programs that enhance staff skills, improve team effectiveness and align with organizational goals.

Other

• Ensure compliance with policies, federal and state regulations.
• Collaborate with the Office of Ethics, Compliance & Quality to identify and correct non‑compliance.
• May perform other duties as assigned by the Director of Human Resources.

Minimum Qualifications

• Associate’s degree in Human Resources, Business Administration, Psychology, Social Work, or a related field required; comparable education and experience may be considered.
• Bachelor’s degree and/or HR certification strongly preferred.
• Minimum of 2–4 years of HR experience, preferably in a non‑profit or mission‑driven organization.

Skills & Abilities

• Understanding of employment law and HR best practices.
• Excellent interpersonal and communication skills with the ability to work effectively with employees and build strong relationships across all levels of the organization.
• Problem‑solving skills with the ability to manage sensitive employee relations issues and information.
• Consultative skills involving effective verbal and written communication, active listening, persuasion, presentation and public speaking abilities.
• Excellent attention to detail and organizational skills, ability to work in a fast‑paced environment and manage multiple priorities and tasks.
• Proficiency with various Microsoft applications including Excel, Outlook and Word, and/or other computer systems.
• Proficiency in using HRIS or applicant tracking systems (ATS) such as Paylocity or ADP.
• Passion for supporting the recovery community and a commitment to fostering an inclusive and supportive workplace culture.
• Takes great care in ensuring words and actions align to organizational values.
• Valid New York State driver’s license and access to a reliable vehicle to attend meetings, events and/or recruiting functions outside of office.

Competencies

• Humanistic, Collaborative, Optimistic, Progressive, Integrity.
• Represent the organization professionally and align with its mission.
• Perform work with integrity and in compliance with established processes, procedures and regulations.

Working Conditions and Physical Demands

• Traditional office environment. Occasionally subjected to pressure due to time demands. Travel within the greater Rochester area and potential for travel outside of Monroe County.
• The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light lifting and occasional stair‑climbing.

EEO Statement

East House encourages diversity in the workplace; we are an Equal Opportunity Employer.

Contact Information

Zahira Jimenez, Director of Human Resources

[e-mail]