Hub Customer Service Advisor

The University Of Wolverhampton; Walsall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A UK university in Walsall seeks a dedicated Hub Customer Services Advisor to provide essential administrative support within the Facilities Information Hub. The role is primarily student-facing, addressing accommodation and campus issues daily. The ideal candidate will have strong customer service skills and a commitment to helping others, ensuring excellent services while adapting to the dynamic needs of the university environment. Employees benefit from competitive salaries, flexible working, and various staff support services.

Benefits

Competitive salaries

Standard Life Pension scheme

Long Service Recognition

Free Will Writing Service

IT & Mobile Discounts

Wellbeing and Mental Health Support

Gym memberships discounts

Eyecare Support

Flu Vouchers

Paycare Health Benefit Plan

Generous Annual Leave

Flexible & Agile Working

Free On-site Parking

Cycle Benefits Scheme

Employee Discounts

Travel Discounts

Library Access

Staff Scholarship Scheme

Leadership and Management Development

Qualifications

• Experience in customer-facing roles, ideally in a higher education environment.
• Strong interpersonal skills and an ability to engage with students.
• Ability to provide administrative support effectively.

Responsibilities

• Deliver all administrative support within the Facilities Information Hub.
• Assist students with accommodation and campus issues.
• Ensure excellent customer service in every interaction.

Skills

Customer service

Problem-solving

Communication

Job description

The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Hub Customer Services Advisor.

You will deliver the “one stop shop” service within the Walsall Facilities Information Hub, providing administrative support for all services delivered by Facilities from within the Hub.

The role is student facing with a key role in dealing with student accommodation and campus issues on a day-to-day basis. A willingness to help others, find solutions and ensure excellent customer services is paramount.

Although primarily based at Walsall Campus you may be required to work at any of the University Campuses as dictated by the business.

Staff Benefits

You may be eligible to choose from a number of benefits during your appointment, subject to any rules applicable to the relevant benefit (as amended from time to time). Further details of these benefits are available on the intranet.

We believe employees should be recognised for their hard work and contribution to the University's growth and success and offer an attractive range of competitive benefits to all staff:

Benefits

• Competitive salaries
• Standard Life Pension scheme – with employer contribution of up to 12% to the University's defined contribution scheme.
• Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
• Free Will Writing Service – Complimentary will drafting for employees and their partners.
• IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts.
• Wellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
• Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton.
• Eyecare Support – Free eVoucher for eye tests and glasses contribution.
• Flu Vouchers – Free flu vaccinations for staff.
• Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, and personal accident insurance.
• Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services.
• Generous Annual Leave (see table below)
• Flexible & Agile Working – Flexible and Hybrid working arrangements.
• Free On-site Parking – available across campuses.
• Cycle Benefits Scheme – Save up to 42% on a bike & accessories via salary sacrifice.
• Employee Discounts – Savings on groceries, fashion, and entertainment.
• Travel Discounts – Up to 10% off holidays through Sodexo Circles.
• Staff Network and Inclusion – Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women's networks.
• Library Access – Staff have access to books and resources at our onsite libraries.
• Staff Scholarship Scheme – Funding for part-time higher education, up to PhD level.
• Leadership and Management Development – Access to training opportunities to support you with advancing in your career.

Equal Opportunities Statement

All applicable equal opportunity and discrimination laws apply to the recruitment process and full employment. The University is committed to ensuring equal opportunity for all applicants and staff.