Housing Support Worker

Gestalt; Wembley; On-site; GBP 27,000; Full time

Job summary

A notable social service organization in Wembley is hiring a Housing Support Worker to assist vulnerable adults facing homelessness and other challenges. The role involves supporting participants on their journey to recovery within a trauma-informed environment, co-creating support plans, and liaising with local services. Applicants should have experience in housing support and align with the organization's values.

Benefits

25 days annual leave

Employer pension contribution

Employee assistance programme

Life assurance scheme

Cycle-to-work scheme

Qualifications

• Experience in providing housing support services.
• Understanding of complex needs of vulnerable populations.

Responsibilities

• Support participants with housing needs.
• Co-create tailored support plans.
• Signpost participants to local providers.
• Initiate interventions for support needs.
• Complete referrals where required.

Skills

Understanding of housing support needs for people with multiple, and complex needs

Experience of working with people of complex backgrounds

Intermediate IT skills

Flexibility to adapt to working patterns

Understanding of social marginalisation

Alignment with values of Ambition, Empowerment, Inclusivity, and Transparency

Job description

Job Title

Housing Support Worker

Location

Brent, London (Main office near the Civic Centre). Supports residents and participants in their homes, community locations, Brent Hubs, and libraries. Please note: outreach sites and participant homes may not have step free access.

Salary

£27,000 (Annual)

Shift Pattern

8‑month fixed term contract, 37.5 hours per week Monday to Friday on a rota ranging between 08:00‑16:00, 09:00‑17:00, and 10:00‑18:00. May require work outside these hours depending on service and participant requirements.

About The Role

We’re hiring a Housing Support Worker to join our floating support service based in Brent. The service supports adults who have been or are at risk of homelessness, have experienced social exclusion, have previous criminal convictions, suffer with mental health, substance misuse, and/or could have a learning disability. You will support participants on their journey towards recovery, reablement, and independence within a compassionate, trauma‑informed environment.

Key Responsibilities

• Support participants with all aspects of their housing needs to ensure sustainable housing.
• Co‑create tailored support plans centred towards the participants’ needs.
• Signpost participants with local providers to support independence such as Job Centres, employment support hubs, community support centres, mental health trusts, and other relevant organisations.
• Recognise support needs in an individual and initiate appropriate interventions to prevent further deterioration.
• Complete safeguarding and other referrals where required.

Qualifications and Experience

• Understanding of housing support needs for people with multiple, and complex needs.
• Experience of working with people of complex backgrounds and/or a good understanding of the sector.
• Intermediate IT skills, including Microsoft and other software programs.
• Flexibility to adapt to working patterns responding to the needs of the service and residents.
• Understanding and/or practical knowledge of social and societal marginalisation of people with complex needs.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

Benefits

• 25 days (full‑time equivalent) annual leave, increasing with length of service.
• Employer pension contribution.
• Eligibility to register with the Blue Light Discount Card.
• Discounted tickets for music events, shows, sports, and more.
• Reflective practice sessions with a therapist provided by an external provider to support mental health and wellbeing at work.
• Training and development, including access to courses, upskilling, and progression plans.
• Employee assistance programme, including counselling.
• Life assurance scheme.
• Cycle‑to‑work scheme.
• Annual staff awards.
• EDI ambassador programme.

About Social Interest Group (SIG)

SIG is a not‑for‑profit organisation providing high‑quality support and care in residential, drop‑in centres, community floating support settings, probation settings, and hospitals across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.