Housing Services Change & Improvement Lead

New Gorbals Housing Association Ltd; Glasgow; On-site; GBP 40,000 - 45,000; Full time

Job summary

A community-controlled housing organization in Glasgow is seeking a proactive Business Improvement Officer to enhance housing services. The role involves implementing the Housing Management Information System, developing self-service options for tenants, and collaborating on performance improvement. Ideal candidates will have experience in business improvement, strong analytical skills, and excellent communication abilities. The position offers a salary range of £40,635 to £44,619.

Qualifications

• Experience in business improvement or a similar role.
• Strong understanding of Housing Management Information Systems.
• Exceptional analytical and problem-solving skills.

Responsibilities

• Implement and improve the Housing Management Information System.
• Develop self-service elements for tenants and owners.
• Gather and analyze KPI reporting for performance improvement.

Skills

Business improvement

Change management

Analytical skills

Communication

Interpersonal abilities

Tools

HomeMaster

Job description

A community-controlled housing organization in Glasgow is seeking a proactive Business Improvement Officer to enhance housing services. The role involves implementing the Housing Management Information System, developing self-service options for tenants, and collaborating on performance improvement. Ideal candidates will have experience in business improvement, strong analytical skills, and excellent communication abilities. The position offers a salary range of £40,635 to £44,619.