Housing Officer

Housing Diversity Network; Newbury; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing service provider is seeking a Housing Officer based in Newbury to provide excellent tenancy and neighbourhood management services. The role involves building relationships with residents and local authorities, ensuring compliance with regulations, and acting as a trusted contact for customers. Applicants should have experience in tenancy management and strong communication skills. This position offers flexible working, generous leave, and various wellbeing benefits.

Benefits

25 Days Holiday + Bank Holidays

Matched pension scheme up to 12%

Enhanced maternity/adoption pay

Wellbeing discounts

Flexible working options

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills.
• Collaborative approach with the ability to influence complex issues.
• Good knowledge of landlord services.
• Customer-first mindset with positive outcomes.

Responsibilities

• Deliver excellent tenancy and neighbourhood management services.
• Act as a trusted point of contact for customers.
• Build relationships with local authorities and community groups.
• Use data insights to improve services and ensure compliance.
• Support neighbourhood improvements and shape services.

Skills

Tenancy management

Relationship building

Data insights application

Communication skills

Customer-first mindset

Education

Professional membership (e.g. CIH)

Job description

SNG (Sovereign Network Group) provide over 85,000 homes and invest in communities across the South, West and East of England, including London, and are aiming to create thousands of new affordable homes every year.

We're now looking for a Housing Officer to join our team in Newbury and Reading, based from the Greenham Office.

You’ll manage your own diary with a mix of working from home, office and outwith our customers.

The Role

As a Housing Officer, you’ll be the visible and proactive presence within your community, working directly with residents, colleagues, and partners to deliver customer‑focused services.

You will play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you’ll be doing

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG’s values and culture of collaboration, safety, and inclusion

What we’re looking for

• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship‑building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer‑first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery

Desirable

• Professional membership (e.g. CIH) or willingness to work towards it
• Experience managing data securely and effectively

Your Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional paid Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks’ service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We’re passionate about inclusion for all and where everyone can thrive.

We will be interviewing in our Newbury Office on the 3rd February 2026.

Interested? Apply today and help us shape stronger, more vibrant communities.