Housekeeping Team Leader

Crest Hotels Group; Ludlow; On-site; GBP 24,000 - 26,000; Full time

Job summary

A premier hotel chain located in Ludlow seeks a Housekeeping Team Leader to maintain the highest standards of cleanliness and guest satisfaction. This position involves overseeing the housekeeping team and managing operations while ensuring compliance with health and safety regulations. Ideal candidates will have strong leadership skills and demonstrable experience in a similar role. A passion for exceptional service and attention to detail is essential, making this a great opportunity for career growth.

Benefits

50% off Food & Beverage in our hotels

Meals on duty provided

Access to Hospitality Rewards

Employee Assistance Programme

Celebration of milestone employment anniversaries

Qualifications

• Demonstrable experience in housekeeping, ideally in a Team Leader role.
• Commitment to maintaining high cleanliness standards.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Ensure cleanliness, hygiene, and presentation throughout the hotel.
• Oversee the housekeeping team and manage daily operations.
• Use Rez Control to monitor room sales and allocate job lists.

Skills

Leadership

Attention to detail

Communication skills

Problem-solving

Team management

Job description

Set in the Bull Ring in the historic town of Ludlow.

The Role of Housekeeping Team Leader

The Housekeeping Team Leader will be responsible for being both pro‑active and reactive in ensuring that all public areas and guest bedrooms are clean and welcoming at all times.

The Housekeeping Team Leader will be responsible for supporting the Hotel Manager and leading the team to ensure that all standards are maintained, colleagues are trained and working safely at all times. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make an impact on our guests.

The Housekeeping Team Leader will use Rez Control to monitor room sales and requests to allocate job lists, keep accurate and up to date records of training and all statutory jobs as required. The role is a hands‑on role for someone who can lead a team to strive for excellence.

The role of Housekeeping Team Leader will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in housekeeping. It is a perfect opportunity for someone who would like to take the next step in their career.

Job Overview

As a Housekeeping Team Leader, you will play a vital role in ensuring the highest standards of cleanliness, hygiene, and presentation throughout the hotel. You will oversee the housekeeping team, manage daily operations, and ensure guest satisfaction by maintaining a welcoming and well‑maintained environment. This role requires strong leadership, attention to detail, and a passion for exceptional service.

Experience & Qualifications

• Previous experience in housekeeping, ideally in a Team Leader role within a hotel or hospitality setting.
• Strong leadership and team management skills.
• Excellent attention to detail and commitment to high cleanliness standards.
• Ability to work efficiently in a fast‑paced environment.
• Strong communication and problem‑solving abilities.
• Knowledge of health and safety regulations.
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on‑line GP appointments