Housekeeping Supervisor

Forest Holidays Group Limited; Thetford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A UK holiday company located in Thorpe Forest is seeking a Housekeeping Supervisor to join their team. The ideal candidate will oversee a housekeeping team, ensuring high standards of cleanliness and guest satisfaction. Responsibilities include training staff and conducting health and safety checks. Candidates should possess a strong work ethic, leadership experience, and the motivation to work outdoors in all weather. Join a company committed to environmental sustainability and enjoy various employee benefits including performance bonuses and subsidized meals.

Benefits

Holiday allowance

Performance-based bonuses

Social events and awards evenings

Pension scheme

Volunteer day

Subsidized meals

Wellbeing events

Discount on breaks

Hundreds of discounts

Qualifications

• Must be approachable, organized, and passionate about guest experiences.
• Take pride in every detail and inspire your team.
• Ability to work in rain or shine in a forest environment.

Responsibilities

• Support and motivate the Housekeeping Team.
• Deliver training to team members.
• Ensure cabins are stocked and presented well.
• Conduct health and safety checks.
• Maintain quality standards across all cabins.
• Assist with daily operations for smooth changeovers.

Skills

Previous experience in housekeeping or cleaning role

Experience leading or supervising a team

Great communication skills

Strong work ethic

Attention to detail

Positive attitude

Motivation to work outdoors

Job description

🌿 Join us where the River Thet winds through tranquil woodland at Thorpe Forest 🌿

• Location: Thorpe Forest (Norfolk)
• Salary: £12.51 per hour
• Working Hours: Part-time, 12 hours.
• Days of Work: Monday and Friday, 9:15am until 4pm.

We have an exciting opportunity for a Housekeeping Supervisor to join our Thorpe Forest team! Be a part of making special escapes in one of the UK’s most peaceful forest locations, developing your skills while ensuring our cabins are beautifully prepared for every guest. Our cabins offer a natural escape beside the banks of the River Thet, close to where the Norfolk and Suffolk borders meet.

About the Housekeeping Supervisor Role

As our Housekeeping Supervisor, you’ll work closely with the Housekeeping Manager to ensure smooth operations and exceptional guest experiences. Open all year round, you’ll oversee a set number of cabins on each changeover day, guiding and supporting the housekeeping team to maintain our high brand standards of cleanliness and presentation.

You’ll lead by example, motivating your team, ensuring every cabin is spotless, and helping create that unforgettable Forest Feeling that keeps guests returning time after time.

Your Responsibilities

• ➡️ Providing support and motivation to the Housekeeping Team to ensure high morale and productivity
• ➡️ Delivering training to ensure all team members meet our brand standards
• ➡️ Ensuring each cabin is correctly stocked and beautifully presented
• ➡️ Conducting health and safety checks, such as smoke alarm and fire extinguisher inspections
• ➡️ Monitoring and maintaining quality standards across all cabins
• ➡️ Assisting with daily operations to ensure smooth and efficient changeovers

What Are We Looking For?

Our ideal Housekeeping Supervisor is approachable, organised, and passionate about creating exceptional guest experiences. You’ll take pride in every detail and inspire your team to do the same.

We’re looking for someone with:

• ✅ Previous experience in a housekeeping or cleaning role (essential)
• ✅ Experience leading or supervising a team
• ✅ A positive, can‑do attitude and strong work ethic
• ✅ Great communication and teamwork skills
• ✅ A keen eye for detail and commitment to high standards
• ✅ Motivation to work outdoors in a forest environment, rain or shine
• ✅ A passion for hospitality and the great outdoors

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked‑away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• ✈️ Holiday allowance – Take the time you need to recharge and enjoy a healthy work‑life balance.
• 💰 Performance‑based bonuses – Earn a 5% bonus (paid quarterly) if customer service targets are met.
• 🎉 Social events and awards evenings – Celebrate success with your team.
• 🔒 Pension scheme – Secure your future with our company pension.
• 💛 One full paid day to volunteer – Give back to a cause you care about.
• 🍴 Subsidised meals – Discounted food when working on location.
• ❤️🩹 Wellbeing events & activities – Focus on your mental and physical wellness.
• 🏠 Save on breaks – Enjoy up to 20% off. Friends and family also receive 15% off.
• 🛍️ Hundreds of discounts – Save on top brands across the UK.

Pay Rates for Aged 16 and 17

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour

Reasonable Adjustments

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask — our team is happy to help.

🌿Click ‘Apply’ now to start your journey with us at Thorpe Forest (Norfolk). Don’t miss out on this fantastic opportunity!