Housekeeping Assistant

Crieff Hydro Group; Glencoe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established hospitality organization in Glencoe is looking for dedicated individuals to join their Housekeeping Team. This role plays a key part in ensuring guests enjoy a comfortable and clean experience at The Isles of Glencoe Hotel. Successful candidates will possess a strong customer service passion, enthusiasm for the hospitality industry, and a team-focused attitude. A friendly personality and commitment to excellence are essential for this position, promising a rewarding environment within the family-run establishment.

Benefits

Live-in Accommodation

Free Meals on Shift

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

A Friendly & Supportive Team

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Qualifications

• Friendly, welcoming personality essential.
• Passion for hospitality and customer service is a must.
• Team-oriented attitude without egos.

Responsibilities

• Ensure bedrooms and public areas are clean and welcoming.
• Provide exceptional customer service.
• Create a memorable experience for all guests.

Skills

Customer service

Enthusiasm

Team focus

Fun and easy to talk to

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

The Isles of Glencoe Hotel

The Isles of Glencoe Hotel is the perfect base to explore what the Scottish Highlands have to offer. Boasting 59 bedrooms, a leisure club, bar and restaurant, we welcome people from all walks of life whether they are looking for adventure or relaxation. Let the tranquility of Loch Leven wash over you and take in the spectacular surroundings – it’s like a postcard come to life!

About the Role

You’ll be part of our busy Housekeeping Team with one of the most important jobs in the business – making sure our guests get a good night’s sleep! You’ll be hard working and committed to exceptional customer service. You’ll ensure our bedrooms and public areas are kept immaculate, achieving the highest standards of cleanliness and comfort for our guests.

We want our customers to be ‘wowed’ and believe everyone has their part to play in making this happen. So, as well as taking pride in ensuring our hotel is kept spotless, you’ll provide a friendly and welcoming service to all our guests at The Isles of Glencoe Hotel.

What we need from you

• Customer service – a friendly, welcoming personality is a given.
• Enthusiasm – a true passion for hospitality, along with your genuine smile and desire to get it right for the customer.
• Team focus – there are no egos here, just hard-working people who love creating memorable experiences for every guest.
• Fun and easy to talk to – we’re looking for personality, not a corporate clone.

What you’ll get from us

• Live-in Accommodation – Affordable housing with bills included may be available. Availability and rates (set by HMRC) can be discussed at interview.
• Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
• Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night – where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.