Hotel Senior Manager, EMEA

Kao; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading corporation in the hospitality sector is seeking a sales leader to drive growth across the EMEA hotel market. This role involves managing a team, developing strategic sales initiatives, and engaging with senior decision-makers. Ideal candidates will have over 5 years of experience in hospitality sales, especially with luxury brands. Join a company known for its strong corporate values and commitment to quality.

Benefits

Competitive salaries

Ongoing development

Flexible work environment

Qualifications

• Over 5 years' experience in new business development and sales in hospitality.
• Experience with a luxury brand selling business-to-business.
• Knowledge of the EMEA luxury hotel and hospitality market.

Responsibilities

• Manage EMEA sales team to drive sales and profit in line with global hotel strategy.
• Drive and achieve area sales, margin, and overall business profitability.
• Develop and execute strategic sales initiatives to maximize revenue.

Skills

New business development

Sales management

Cross-functional relationship building

Sales performance driving

Tools

Salesforce

Job description

Overview

Molton Brown is part of Kao, founded in Japan in 1887. Kao is passionate about making a difference in people’s lives with high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. The corporate philosophy, the Kao Way, guides us in acting with integrity and respect, driving innovation and trust among colleagues and customers. This role drives strategic sales growth across the EMEA Hotel sector by developing and executing targeted plans for existing customers, setting and managing ambitious sales targets, and building strong relationships with senior decision-makers to foster long-term loyalty and brand visibility. The role also involves leading a team of four to achieve collective sales goals and uphold the brand’s premium positioning.

Responsibilities

• Manage EMEA sales team to drive sales and profit in line with global hotel strategy. Define the global strategy for EMEA with the Hotel Director. Deliver sales and profit versus budget on a monthly basis and roll up to the annual target.
• Drive and achieve area sales, margin, and overall business profitability, ensuring sustainable growth.
• Develop and execute strategic sales initiatives to maximise revenue across all accounts.
• Monitor and analyse customer performance, identify shortfalls and implement corrective actions to improve results.
• Lead annual budgeting processes, ensuring financial targets align with company objectives for both top line and bottom line across the EMEA hotel team.
• Prepare, present and analyse sales and profit reporting. Maintain Account Management System (Salesforce) with up-to-date customer data, leads and enquiries. Provide strong leadership, organisation and motivation to the team and stakeholders.
• Actively seek and build new business at individual hotel level as well as group level.
• Become an expert in the industry for the assigned territory, build Molton Brown’s presence and brand awareness with key decision makers; establish networks with local hospitality organisations in EMEA.
• Project management of key initiatives such as strategic development of the EMEA market, marketing initiatives, Salesforce compliance including reporting.
• Negotiate with larger third-party groups and drive impact in EMEA for group deals.

What you will need

• Over 5 years' experience in new business development and sales in hospitality.
• Experience with a luxury brand selling business-to-business.
• Knowledge of the EMEA luxury hotel and hospitality market.
• Experience managing teams and working effectively with people.
• Proven ability to drive sales performance through leadership, delegation and alignment with commercial objectives.
• Ability to build and maintain cross-functional relationships internally and externally.
• Ability to adapt to processes and work under pressure in a positive manner.
• Successful track record of achieving sales goals and budgets.

How we work

Having been selected among the World’s Most Ethical Companies for 17 consecutive years, Kao is a company with purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and career. We work collaboratively to achieve our goals and deliver the best for our customers.

What we offer

A friendly and flexible work environment with competitive salaries, benefits, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard; your opinion counts. We value entrepreneurial thinking and innovation.

Hiring Process

Kao embraces diversity and the individuality of its people. We welcome applications from all areas of the global community.

Want to learn more

If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit https://www.kao.com/emea/en/