Hotel Receptionist

Tribe Group; City of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An innovative hotel chain in London is seeking an enthusiastic Hotel Receptionist to provide outstanding service and contribute to guest satisfaction in a dynamic environment. Your role will include managing guest arrivals and departures, ensuring accurate billing, and collaborating with hotel teams. The ideal candidate is passionate about hospitality and eager to learn in a fun, supportive atmosphere.

Benefits

Competitive salary

Opportunity for development

Creative work environment

Qualifications

• Experience in hospitality or similar roles preferred.
• Enjoy being helpful to others and creating memorable experiences.
• Ability to work as part of a team.

Responsibilities

• Maintain a friendly attitude while managing guest processes.
• Ensure accuracy in billing and financial transactions.
• Collaborate with hotel teams for guest satisfaction.

Skills

Attitude towards helping others

Experience in hospitality

Positive impact on interactions

Micros Fidelio Opera experience

Job description

Company Description

We are looking for a Hotel Receptionist to join our TRIBE as we launched our first TRIBE Hotel into the London market in the summer of 2022.

Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye‑catching and iconic pieces. The result is a bold and fun place for a high‑end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.

Job Description

What you’ll do…

• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
• Deal with in‑house guests’ requests, recording all feedback as per our standard operating procedures.
• Responsible for ensuring the accuracy of guest credit, billing and financial transactions.
• Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments as per our standard operating procedures.
• Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
• Ensure all guests are quoted the correct rate as per the selling strategy and website.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Maintain observation over guests and guests’ property to ensure security alerts are kept to a minimum.
• Report any maintenance issues to the correct department and check to ensure the work has been completed.
• Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
• Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
• Ensure the reception desk is clean, tidy and presentable at all times.

Qualifications

What We Are Looking For…

• It’s all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and you’d want to stop and chat to.
• Previous hotel (or similar) experience is great, but it’s not a must‑have for us – if you’re eager to learn we can teach you what you need to know.
• You’re looking for a place where you can be you.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get stuff done.
• You have experience of Micros Fidelio Opera.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• You are a natural at leading and managing a team, someone who creates a tight‑knit community thanks to a hands‑on management style and enthusiasm.
• You are a born optimist, who always puts our guests, colleagues, and communities first.
• You are your authentic self.
• You are a courageous entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.

Additional Information

• What’s in it for you…
• The opportunity to head up an exciting hospitality concept that is new to the London market.
• Join an innovative, fast‑growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive package and plenty of opportunity for development.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other
• Industries: Advertising Services

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We look forward to welcoming you to our TRIBE!