Hotel Manager: Lead Team, Flexible Hours & Guest Experience

Travelodge; Crewe; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading hotel chain is seeking a Hotel Manager for its Crewe location. This role involves leading and motivating teams to provide outstanding customer service while managing operations. Responsibilities include creating personal development plans, enhancing food and beverage sales, and ensuring cleanliness. Ideal candidates should have leadership experience in a service-oriented setting. The position offers competitive salary and benefits including annual bonuses, room discounts, and comprehensive leave policies.

Benefits

Annual bonus up to 13%

Flexible working hours

50% discount on rooms

28 days annual leave

Pension scheme totalling 8%

Qualifications

• Experience leading a team in a customer-facing role.
• Ability to thrive in a fast-paced environment.
• Focus on achieving KPIs and targets.

Responsibilities

• Lead, coach, and motivate hotel teams.
• Create personal development plans.
• Ensure customer satisfaction through feedback.
• Manage room cleanliness and maintenance.
• Drive food and beverage sales.

Skills

Leadership

Customer service

Team motivation

Food and beverage experience

Communication

KPI-driven

Job description

A leading hotel chain is seeking a Hotel Manager for its Crewe location. This role involves leading and motivating teams to provide outstanding customer service while managing operations. Responsibilities include creating personal development plans, enhancing food and beverage sales, and ensuring cleanliness. Ideal candidates should have leadership experience in a service-oriented setting. The position offers competitive salary and benefits including annual bonuses, room discounts, and comprehensive leave policies.