Hotel Duty Manager - Lead Guest Experience & Safety

Whitbread Group; Epsom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Duty Manager for the Premier Inn in Epsom Town Centre. This role requires a dedicated professional with leadership experience in retail or service sectors. Key responsibilities include managing hotel operations, ensuring high standards, and delivering exceptional customer service. The position offers up to £13.36 per hour, a 24-hour work week, and a permanent contract. Benefits include training, discounts, and pension schemes.

Benefits

Training and support

Benefits card with discounts

Pension and saving schemes

Various discounts on lifestyle expenses

Qualifications

• Experience leading teams in a retail or similar environment.
• Proven ability to deliver outstanding customer experiences.
• Strong communication and organisational skills.

Responsibilities

• Manage the hotel operations and ensure high standards.
• Lead a team to provide excellent customer service.
• Handle health and safety standards.

Skills

Leadership

Customer service

Communication

Organisational skills

Job description

A leading hospitality company is seeking a Duty Manager for the Premier Inn in Epsom Town Centre. This role requires a dedicated professional with leadership experience in retail or service sectors. Key responsibilities include managing hotel operations, ensuring high standards, and delivering exceptional customer service. The position offers up to £13.36 per hour, a 24-hour work week, and a permanent contract. Benefits include training, discounts, and pension schemes.