Hospitality Team Member Hospitality Team Member · Stratford-upon-Avon

YHA’s group; Stratford-upon-Avon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality organization in Stratford-upon-Avon is seeking a dedicated Hospitality Team Member to provide exceptional service across Catering, Reception, and Housekeeping. The role requires strong customer service skills, teamwork, and flexibility in shifts. Additionally, team members enjoy benefits like discounted stays and training opportunities. Competitive pay begins at £12.21 per hour with a path to £12.71, plus staff accommodation options are available.

Benefits

10 nights free hostel stays per year

Access to staff discounts and cash back

Free YHA Membership

Support via Employee Assistance Programme

Qualifications

• Experience of working face to face with customers.
• Excellent timekeeping with flexibility to cover different shifts.
• Demonstration of HEART values in everyday work.

Responsibilities

• Providing great customer service to all customers.
• Working on reception and ensuring every guest feels welcomed.
• Carrying out housekeeping duties to ensure a clean environment.
• Assisting in food preparation and serving with pride.

Skills

Customer service experience

Teamwork abilities

Flexibility in shifts

Time management

Ability to manage workload pressures

Job description

Hospitality Team Member

YHA Stratford-Upon-Avon

Permanent, flexible contract

Min 25 hours per week

£12.21 per hour, rising to £12.71 per hour from 1st March 2026 in line with National Living Wage (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £69.83 per week

Are you looking for a fun and varied job in hospitality? YHA Stratford-upon-Avon are looking for a Hospitality Team Member to join their team!

The Team member role is involved in all aspects of the Hostel operation including Catering, Restaurant, Housekeeping and Reception. This 160 bed site hosts a vast array of guests in the form of groups, families and individuals from the UK and abroad. We operate a fully licensed restaurant and bar and host many functions throughout the year.

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well‑being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Programme

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check‑ins and check‑outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team – can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
• Ability to manage varying pressures, includes peaks in workload demands – can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email [e-mail].

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect – our online candidate portal.

If you require reasonable adjustments during the recruitment process, please get in touch by emailing [e-mail].

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member