Hospitality Team Member Activities

YHA’s group; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious youth hostel organization seeks a Hospitality Team Member for YHA York. This permanent position offers flexible hours (15-42.5 weekly) with a competitive pay of £12.21 per hour, rising to £12.71 in 2026. You will ensure exceptional guest experiences through services like housekeeping and reception work, while contributing to the Activities Team. Experience with customers and a strong team spirit are essential. Join us to impact young lives positively!

Benefits

10 nights free hostel stays per year

Access to staff discount and cashback portal

Free YHA Membership

Employee Assistance Program access

Qualifications

• Experience of working face to face with customers.
• Ability to manage varying pressures, including peaks in workload demands.
• Demonstration of HEART values in everyday work.

Responsibilities

• Provide great customer service to all customers.
• Work on reception, offering insights about the hostel.
• Carry out housekeeping duties to ensure cleanliness.

Skills

Customer service experience

Teamwork

Flexibility

Time management

Ability to handle pressure

Understanding of YHA's core purpose

Job description

Hospitality Team Member

YHA York

Permanent, flexible contract

15 - 42.5 hours per week

£12.21 per hour, rising to £12.71 per hour from 1st March 2026 in line with National Living Wage (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality? YHA York are looking for a Hospitality Team Member to join their team! The role concentrates mostly on the general hostel duties, but there may be the opportunity to support the Activities Team.

Situated on the leafy bank of the River Ouse, YHA York is a stone’s throw away from York’s quirky and historic city centre to one side and the gorgeous North Yorkshire countryside on the other. York is the perfect place for history, art and nature lovers alike. YHA York really does a bit of everything! We welcome families, individual travellers and tonnes of groups of all ages, as well as running our local cafe and hosting events. We are proud of our team’s creativity and hard work. Whether you are making beds, preparing meals, delivering activities with up to 30 young people, checking guest in or serving on our café, you will directly impact all of the people who walk through our doors.

As a Team Member, you’ll play a key role in making our guests’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality, whether it is taking a school group on a city tour, ensuring our bedrooms are clean, welcoming guests on check in or rustling up a hearty breakfast. You will be part of a dynamic and driven team, focused on ensuring YHA York has the best possible impact on all who come to our site. We are incredibly lucky to see the impact that YHA can have on young lives, and our Activities Team get to work directly with the young people who are most effected by all that YHA stands for. We welcome a range of groups, leading tours around the city and attractions, teaching children how to bake like a Viking, create Roman mosaics and decipher Norse runes, and many more!

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team – can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email [e-mail]

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal

If you require reasonable adjustments during the recruitment process, please get in touch by emailing [e-mail].

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member