Hospice at Home - Service Administrator

Transformationunitgm; Gateshead; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare provider in Gateshead is looking for a Service Administrator to support their Hospice at Home team. This part-time role (22.5 hours/week) involves coordinating schedules, managing communications, and assisting in the delivery of high-quality care for patients at the end of life. The ideal candidate should have strong administrative skills and experience in healthcare settings. Salary ranges from £24,937 to £26,598 per annum, pro-rata. Applications are encouraged before the closing date of 04/02/2026.

Qualifications

• Experience in administrative roles, ideally within healthcare environments.
• Ability to manage multiple tasks efficiently.
• Familiarity with palliative care processes is advantageous.

Responsibilities

• Support the Nurse Coordinator in scheduling home visits.
• Manage diary appointments and prioritize patient information calls.
• Respond to telephone and email inquiries for the team.

Skills

Administrative support

Communication skills

Organizational skills

Job description

Main area Palliative care Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 22.5 hours per week (3 days a week) Job ref 297-7656211

Employer Gateshead Health NHS Foundation Trust Employer type NHS Site Elmwood, Queen Elizabeth Hospital, Gateshead NHS Foundation Trust Town Gateshead Salary £24,937 - £26,598 pro rata Salary period Yearly Closing 04/02/2026 23:59

Hospice at Home- Service Administrator

NHS AfC: Band 3

In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.

PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.

All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.

Job overview

The post holder will be responsible for directly supporting the Hospice at Home team in Gateshead with the administration and co-ordination of services and schedules.

They will provide vital administrative support to the team which provides domiciliary care to patients at the end of life who wish to be cared for at home.

The post holder will also work alongside the End of Life care facilitator to support with the administration required for Palliative and End of Life care education across the trust.

Main duties of the job

• Support and assist the Nurse Coordinator to successfully deliver all activities relating to the day to day business of the team. This will include the planning of home visits for a team of Band 3 support workers.
• Responsible for the development and delivery of high quality administration processes to aid the delivery of safe and effective clinical services in a community setting.
• Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry.
• Prioritise telephone calls regarding patient information and potential interventions, taking all necessary action for the call to be handled as quickly and efficiently as possible.
• Respond and manage any e-mail queries and requests for meetings on behalf of the team.
• Maintain the diary of the Nurse Coordinator and any other designated team member. Scheduling appointments and resolving conflicting diary appointments.
• Preparing agendas, collating papers and distributing documents to meeting attendees as directed by the Nurse Coordinator.
• Dealing with and collating data. Contribute to the preparation and development of multiple reports of varying content,
• Preparation of presentations, letters and other documents to a very high standard.
• Support End of life care facilitator with education administration

Working for our organisation

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around